Customer Service Financial Services
Resume:
MENON SMITH
*** * ********* ***, **** Fullerton CA 92833
ad1lfq@r.postjobfree.com
Results Oriented Real Estate and Financial Services Professional, with an extensive knowledge and experience in mortgage refinance and purchase transactions, team management, exceptional customer service. EXPERIENCE
3BMARCH 2022- PRESENT
4BSENIOR SUPPORT SERVICE SPECIALIST, UNION BANK BREA CA Filing, Recording, and organizing documentation associated with a loan. May assist in reviewing or ensuring proper documentation or procedures or output of more complex activities. May work on more complex projects with assistance and oversight of managers. Primary focus of role is on day-to-day deliverables, developing and delivering upon subject expertise. Works independently, needing minimal supervision, to evaluate moderately complex loan request packages. Perform review, analysis, and risk grading of loan packages, from simple to moderate levels of complexity, submitted by loan officers. Review, analysis, and risk assessment of simple to moderately complex supporting data. Review, analysis, and risk assessment of borrower management experience and provide concise summaries of risk factors. 5BJULY 2021- MARCH 2022
6BTITLE ASSISTANT, DEFAULT SERVICES -REO
Open new title orders, facilitate the recording of loan mods and partial claims and other pre foreclosure docs. qc docs for errors before sending to recording, perform title searches and or updates, correspond to the clients written and telephonic inquiries for status and other matters that they needs assistance with in accordance with the companies SLA, monitor the log for future recordings, fails and taxes due or delinquent, create UCC fillings and submit to state for filling. MONITOR UCC database to ensure that fillings had been registered with the state and correct errors and re submit.
7BSEPT 2020- JULY 2021
0BESCROW CLOSEOUT SPECIALIST (203K DISBURSEMENT), CARRINGTON MORTGAGE ANAHIEM CA Manage the 203K Escrow Closeout Desk, Completion of the Escrow Holdbacks and Repair files. Review Funding CD and Disbursement Log to verify disbursement and Contingency amount. Ensure loan were disburse correctly and closeout file in Encompass 360 with zero balance. Apply accrued interest to the Principal Balance in Fiserv. Keep track of all disbursement draws and balance of files.
8BJAN 2020- SEPT 2020
1BESCROW ASSISTANT TEAM LEAD, UNISOURCE NATIONAL LENDER SERVICES SANTA ANA, CA Manage the Recording Department and manage a Team of five employees. Distributed work to staff, Monitor Recording Department email box. Handle escalated files, Borrower complaints and escalated problems files and questions from other departments. Conducted Training on State Regulations and New Laws when it pertains to recording and Mortgage documents. E-record Documents in all 50 states, Prepare Various documents for resolution of recording problem for solutions that clear title and get loan closed and recorded. Prepare file for post-closing. Run report for docs that came in and files to record the next 2
day. Complete Employee Payroll, Employee evaluations, hiring of additional staff, any other staffing issues that came up in day-to-day work.
9BJAN 2019-JAN 2020
2BESCROW ASSISTANT, FIRST AMERICAN TITLE COMPANY SANTA ANA, CA Process Mortgage paperwork associated with the sale and refinance escrow. Open orders, input closing statements numbers, balance the CD and issue final closing packages. Handle funding conditions for various lenders. Review title commitments and clearing outstanding conditions. Preparing Grant Deeds, Subordination Agreements, and other recordable docs necessary for closing. 10BJAN 2008- DEC 2018
11BPROPERTY CONVEYANCE EXAMINER, LOS ANGELES REGISTER RECORDER NORWALK, CA Examine Legal Documents relating to Real and Personal property to determine their acceptability for recordation in public records maintained in the registrar recorder/county clerk. Examine Deeds, Deeds of trust, Leases Homesteads, Reconveyances, Assignment by reviewing their content in compliance with specific requirement set forth in the penal code. Record docs for public record collect fees for recording.
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