Jessica D Lighty

**** ******** **., *** *, Columbus, OH 43213

ad1lf9@r.postjobfree.com - 614-***-****

Professional Overview

• 6 years of customer service experience in the healthcare market

• Experienced in assisting patients/clients concerning insurance, billing, and payment options

• Ability to handle 200+ inbound and outbound calls per day Utilized EMR; HealthAccess, EPIC

• Excellent communication, interpersonal and ability to defuse irate customer/clients

• Typing speed of 20-35 WPM.

• Proficient in MS Word, MS Excel, MS Powerpoint

• Can adapt on the fly in high pressure situations to accommodate most any personality

MAJOR ASSIGNMENTS

ChangeHealth, Dallas, TX Jan 2021 – May 2021

New York City COVID-19 Code Enforcer

• Escalated non-compliance within COVID to management for proper handling

• Described the consequences of failing to follow the COVID-19 protocols/guidelines of NYC

• Assisted client with locating a provider within the H&H hospital network for checkup/diagnostics/vac

• Updated/Corrected client information regarding vaccination or pending vaccination

• Scheduled appointments for checkup and/or vaccination of COVID-19

• Handled occasional International Traveler COVID-19 calls; reporting guidelines and quarantining info

• Accepted Inbound calls from vaccinated travelers and placed calls to those pending vac for status updates

Alliance Data, Columbus, OH Jan 2019 - Dec 2019

Customer Service Representative

• Provided inbound and outbound call support in upwards of 300+ calls per day

• Assisting customers with their store credit card accounts.

• Updated customer information, processed payments, also educated customers on how to read their credit card statement.

• Handled customer disputes in an attempt to resolve/retain customer and well as light sales suggestions.

PNC Bank, Columbus, OH Mar 2017 – Mar 2018

Customer Service Representative

• Handled 80+ inbound and outbound calls per day

• Assisted members regarding bank information

• Responsible for checking account balance and filing disputes

• Added travel notification to traveling members explained the benefits of banking

• Provided online walkthrough and updated members information into the system

IQor, New Albany, OH Jan 2017 - Jan 2018

Customer Service Representative

• Handled 50+ inbound calls per day

• Accepted inbound calls from customer placing online order from Big Lots

• Handled any issues that had to do with late delivery or damaged item

• Assisted customers in processing orders and payment

Healthscope Benefits, Columbus, OH Aug 2014 – Jan 2016

Customer Service Representative

• Handled 200+ inbound and outbound calls per day

• Assisted members and health care providers

• Responsible for responding basic questions of patients concerning insurance, billing, and payment options

• Assisted members if they have problems in getting their prescription by contacting Catamaran

• Preformed various task as and when assigned communicated with heath care professionals as well as the federal market place to resolve any issues

EDUCATION/TRAINING/CERTIFICATION

High School Diploma, Walnut Ridge High School – Columbus, OH

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