Katherine Provenza

Port Richey, FL ***** • 954-***-**** • ad1lep@r.postjobfree.com

Professional Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Skills

Efficient and Detail-Oriented

Understanding Customer Needs

Selling Skills

Calm and Professional Under Pressure

Upbeat and Positive Personality

Courteous with Strong Service Mindset

Conceptual Thinking

Work History

Server, 08/2022 to 05/2023

Tark's Grill – Lutherville, MD

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Bussed and reset tables to keep dining room and work areas clean. Supported needs of 12-20 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality Used slow periods to restock supplies, ice, trays, and delivery bags Server, 05/2020 to 08/2022

Oregon Grille – Hunt Valley, MD

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recommended products to customers, thoroughly explaining details. Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences. Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Bartender, 04/2016 to 10/2019

The Sands Harbor & Marina – Pompano Beach, FL

Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed alcohol awareness procedures for preventing excessive guest intoxication. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings. Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Orchestrated numerous private parties, business meetings and formal engagements. Head Bartender, 03/2013 to 11/2016

Lauderdale Yacht Club – Fort Lauderdale, FL

Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Followed alcohol awareness procedures for preventing excessive guest intoxication. Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Bartender, 01/2011 to 01/2013

Fish Head Cantina – Arbutus, MD

Kept bar presentable and well-stocked to meet customer needs. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed alcohol awareness procedures for preventing excessive guest intoxication. Kept alcoholic beverages well-stocked and organized to meet expected demands. Adhered to state laws regarding alcoholic beverage services and customer regulations. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Education

High School Diploma: 05/1999

Dulaney High School - Timonium, MD

Skills

Efficient and Detail-Oriented

Understanding Customer Needs

Selling Skills

Calm and Professional Under Pressure

Upbeat and Positive Personality

Courteous with Strong Service Mindset

Conceptual Thinking

Work History

Server, 05/2020 to 08/2022

Oregon Grille – Hunt Valley, MD

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recommended products to customers, thoroughly explaining details. Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences. Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Bartender, 04/2016 to 10/2019

The Sands Harbor & Marina – Pompano Beach, FL

Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed alcohol awareness procedures for preventing excessive guest intoxication. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings. Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Orchestrated numerous private parties, business meetings and formal engagements. Head Bartender, 03/2013 to 11/2016

Lauderdale Yacht Club – Fort Lauderdale, FL

Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Followed alcohol awareness procedures for preventing excessive guest intoxication. Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Bartender, 01/2011 to 01/2013

Fish Head Cantina – Arbutus, MD

Kept bar presentable and well-stocked to meet customer needs. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed alcohol awareness procedures for preventing excessive guest intoxication. Kept alcoholic beverages well-stocked and organized to meet expected demands. Adhered to state laws regarding alcoholic beverage services and customer regulations. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

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