Asiana Walker

Tampa, FL ***** • 971-***-**** • ad1lem@r.postjobfree.com

Professional Summary

Highly-qualified Housekeeping Supervisor offering 4 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Data entry

Customer service

Quotes and sales

Cash management

Adaptability

Computer literate

Work History

Housekeeping Manager, 05/2023 to Current

American Cruise Lines Inc.

Drove improvements in workflow and room turnover with a hands-on, proactive management style

Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety

Oversaw team productivity and workflow to ensure that quality standards were met Collaborated with the front desk to respond to all guest requests as quickly as possible Kept tabs on expenses and inventory to ensure accurate budgeting Obtained pricing information from a variety of vendors to support cost-effective purchasing. Insurance Agent, 08/2021 to Current

TTEC

Upsold additional products and services after determining the needs and requirements of the customer

Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations

Improved the reputation of my insurance agency by accommodating new and unusual requests and looking for ways to add value.

Housekeeper, 11/2022 to 05/2023

American Cruise Lines

Moved chairs, desks, and beds around rooms to clean behind and underneath furniture Picked up trash to keep the parking lot and garden areas free of debris Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms All necessary repairs were documented and reported. Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Home Health Aide, 08/2019 to 12/2020

Private In-home Care

Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living, and disability or illness adaptation Drove the client to and from doctor's appointments and other related errands Kept track of my clients' progress and reported any necessary changes Oversaw routine activities such as medication and personal hygiene to ensure safety. Housekeeper, 08/2018 to 08/2019

Beau Rivage Resort & Casino

Removed waste paper and other trash from premises to designated area Cleaned and stocked 22 rooms per day by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items

All necessary repairs were documented and reported. Cashier, 08/2017 to 08/2018

Beach Pharmacy

Credit cards, checks, gift cards, and coupons were all processed by me Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting

Used cash registers and POS systems to request and record customer orders and compute bills Greeted customers with a smile and offered prompt and dedicated assistance. Associate, 10/2014 to 08/2017

Aéropostale

Managed customer relations and customer service through daily communication and interaction. Education

High School: 01/2017

Gulfport High School - Gulfport, MS

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