CURRICULUM VITAE OF RODNEY MASWANGANYI

PERSONAL INFORMATION:

Name: Rodney Maswanganyi

Date Of Birth: 14 June1991

Residential Address: Unit 90 2 Setter Street Honeydew 2170 Contact Number: 064-***-****

email address: ad1lek@r.postjobfree.com / ad1lek@r.postjobfree.com Alternate Number: 073-***-****

Nationality: South African

Gender: Male

Languages: English, Xitsonga

Driver's License: Yes, Code 10

Skills: Microsoft Office (Microsoft Word, Microsoft Excel, Ms Powerpoint), Internet Strengths Weaknesses

● Good Organisational Skills

● Administration Skills

● Self Motivated And Determined

● Analytical

● Decisive

● Team Player

● Flexible

● Committed

● Disciplined

● Responsible

● Dedicated ●

Detail Orientated

● Telephone Etiquette

● Customer Service

● Good At Buidling Rapport

● Over Critical Of Myself And My Abilities

Educational Qualifications:

School: Roosevelt High School

Highest Grade: Matric – 2010

Further Education:

Institution: Mict Seta

Course: Nqf Level 5 System Development

Institution: Future Learn

Course: Becomeing A Blockchain Developer

Current Employment:

Name Of Firm: Acer Sa

Position Held: Technical Advisor

Period : March 2020 – July 2020

march 2023 to date

Most Recent Employment History:

Name Of Firm: Tutuka Software

Position Held: Customer Sevice Representative

Period : November 2017 – September 2019

duties:

● Helpdesk & Technical Support

● Incoming Queries And Issues Related To Computer Systems, Sofware And Hardware

● Handling Problems – Customer Inquiries; Being Able To Handle Problems And Resolve Them

● Administrative Duties

● Identify Customer Needs, To Achieve Satisfaction

● Follow Communication Procedures, Guidelines And Policies

● Act As Company Gatekeeper; Portraying Values Of Company In Order To Generate Good Relations With Customers

Name Of Firm: Webhelp

Position Held: Inbound Call Centre Agent For Uk Based Clients Period: October 2016 – October 2017

Duties:

● Provide Quality & Efficient Customer Service Telephonically

● Undertaking All Necessary Training

● Undertaking Customer Research

● Maintaining Confidentiality Of Customer Records

● Always Show Emapthy To Customer And Their Individual Needs

● Provide Basic And Accurate Information Via Phone/Email Name Of Firm: Outsurance

Position Held: Inbound Call Centre Sales Agent

Period: February 2016 – August 2016

Duties:

● Provide Quality & Efficient Customer Service Telephonically

● Selling Vehicle Insurance And Additional Cover Depending On Custmers Needs name of firm: iopen

Position Held: Inbound Call Centre Sales Agent

Period: January 2014 – December 2015

Duties:

● Provide Quality & Efficient Customer Service Telephonically

● Inbound Customer Support For Kic, Whirlpool Appliences

● Running A Team As A Supervisor, Monitoring Customers Treatment And Service Given, Ensuring My Team Is Well Taken Care Of.

REFRENCES

Referee Name: Nono Ntseke

Designation: Hr Institution: Iopen

Tell No: 010-***-****

Referee Name: Thabiso Madisha

Designation: Supervisor Institution:

African Bank Tell No: 081*******

Referee Name: Neil Pillay

Designation: Operational Manager

Institution: African Bank

Tell No: 082*******

I would like to take this opportunity to introduce myself. I hope you will find my experience, qualifications and interests intriguing enough to warrant a face-to-face meeting, as I am confident that I could provide value to you and your company. I have over 8 years of working experience in customer service where I have dealt with all different kinds of people who come from all different paths. I have learned how to understand them and how to deal with difficult and different situations. I have also learnt self-control, how to listen to a customer before speaking/replying, and how to solve problems. I have the capability of bringing a resourceful, flexible and hardworking attitude to your company. In my previous place of employment, I held the position of customer representative, and I confidently met my stipulated targets, I always maintained a positive attitude as it is the main reason for my success. Although I worked under supervision, as per our company policies, but more than anything I was comfortable working as an individual and within a team. I am looking for growth and success within a strong and stable company. I am self-motivated, very disciplined and always punctual. I am a fast learner, computer literate, possess strong leadership skills, always willing and eager to learn new things. I am reliable, independent and a hard worker. I have a warm personality with an inviting smile that will intrigue your customers within and outside your organization. I am always willing to go the extra mile and help wherever I can. I am a well-mannered young man who has been taught well on how to respect the next person; my work experiences have also contributed to my growth, as an individual and within different working environments. I am a talkative person, very outspoken and always think outside of the box. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

RODNEY MASWANGANYI

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