Customer Service Communication Skills
Resume:
Niloofar
778-***-**** ad1ldb@r.postjobfree.com North Vancouver
Professional Summary
3+ years xperienced retailer with a passion for delivering exceptional
Customer service and driving sales. Seeking a position in retail
To utilize my strong communication skills and ability to
Create positive shopping experience for customers.
Skills
Excellent interpersonal and communication skills.
Strong Knowledge of product merchandising and inventory management.
Exceptional customer service skills, with the ability to handle customer inquiries and resolve issues.
Proficient in operating POS systems and cash handling.
Proven track record of meeting sales targets and driving
Revenue growth.
Public speaking and presentation skills.
Team working.
Experience
Cashier, Store-Mango, Iran May 2021-jun 2023
Responded to customer’s question and concern regarding the price, sales products and discount coupons and helping in choosing the right and affordable products
Registered sale on a cash register by scanning items, itemizing and totaling costumer’s purchase that helped them to know the total amount of product they bought
Analyzed and properly processed product retimes, and assisting in finding alternative merchandise to meet customer’s need
Sales assistant Hyper star full time July2020-march 2021
Served customers as assistant and helped in selecting the right products identifying needs and sharing product knowledge that helped costumers to find variety products that matched them
Provided customers services by following the store’s exchange and refund policies to helped in returning purchased products quickly
Manage inventory and reported inventory issues to managers and solving the issues
Manage stock and presentation of products that helped managers to informed about products availability and order more products when the stock was empty
Education
Bachelor, Azad university, Iran, Tehran
IT at Canadian college, Vancouver, British Columbia (currently)
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