Krysten Pacheco Lorenzo

352-***-**** ad1lcg@r.postjobfree.com 1119 Nana Avenue, Orlando, Florida Summary

Passionate and attentive customer service representative with a proven track record of providing great customer service. I love making people happy and providing amazing customer experiences. I have always had a passion since I was a little girl to become a nurse in the geriatrics field. My mother worked my whole life as an LPN in geriatrics and ever since a child it has always been my dream career.

Experience

CVS Caremark Orlando, Florida

Customer Service Representative/Call Center 07/2021 - Present Assisting members with mail order refills for their medications, assisting members with any questions regarding their prescription drug coverage benefits, and updating member information when changes are necessary. Company Combo Orlando, Florida

Administrative Assistant 11/2020 - 07/2021

I was responsible for scanning and uploading clients mail to their virtual mail inboxes, assisting with business formation processes, preparing packages for clients to ship to their location, and with filing for documents to the IRS for new clients Dependable Nightingales Agency Altamonte Springs, Florida Human Resources 07/2019 - 07/2020

I was responsible for the hiring process for RN,LPN, and CNA or homehealth aides. This included making sure all certifications and requirements were received and maintained valid throughout entire employment. I also assisted with obtaining prescribers signatures for home health orders and billing with the insurance companies for services provided. SCIS Air Security Des Plaines, Illinois

Administrative Assistant 09/2018 - 07/2019

I was responsible for billing for services, pay roll for 100+ employees, the hiring process, and maintaining supplies for all locations stocked. I also helped in productions with the security check process for food and beverage carts for upcoming flights.

Homewood Lodge Assisted Living Mayo, Florida

Patient Care Assistant 08/2016 - 02/2018

I was responsible for assisting residents with daily activities including bathing, feeding, changing, and grooming. I was also responsible for counting medications at the beginning and end of my shift and for light housekeeping duties. Dollar General Market Branford, Florida

Shift Supervisor 08/2015 - 02/2018

I was responsible for maintaining the store in clean and organized conditions, stocking and receiving incoming merchandise, preparing the deposit at the end of the shift, assigning cashiers and other employees with their duties for the shift, and any management requests from customers.

Skills

Computer skills, Customer service, Administrative experience, Spanish, Computer literacy, Communication skills, Office experience, English, Microsoft outlook, Microsoft word, Organizational skills, Time management Education

ICDC college Branford, Florida

Medical Office Specialist 02/2016

I had a 3.8 GPA. This was a fully online course that I completed in 6 months.