William Kinard Washington

* **** ******** ******

Sumter, SC 29150

803-***-**** (cell)

803-***-**** (home)

ad1lce@r.postjobfree.com

Objective: To obtain a position within a company where I can provide my experience and professionalism to provide growth for the company and myself.

Education:

Morris College, Sumter, SC

Bachelor of Science in Criminal Justice

May 1997

Qualification Summary:

Knowledge of real estate servicing, especially as it relates to the loss mitigation process.

Knowledge of Fidelity, Avaya, Davox, Encompass and Wells Fargo online tools.

Exceptional organizational skills, strong verbal and written communication skills, basic

negotiating and analytical skills.

Excellent Word and Excel skills.

Demonstrated interpersonal communication skills such as understanding, influencing,

assessing and most important, the ability to be fair and equitable while providing

excellent customer service and management pratices.

Kforce Staffing/US Bank, Florence, SC July 2017-Sept 2021

•Reconcile mortgage files inventory

•Ensure documents are in stock and available for any additional supplies

•Routine clerical and data entry duties through the ITRAC program system

•Prepare and ship mortgage files to appropriate company requesting releases of the documents.

•Process and document paperwork per business and procedure guidelines.

•Position to return files and documents to correct area in the vault

Kelly Services/Blue Cross Blue Shield (Veterans Choice Program)- March 2016-July 2016

•Managed inbound/outbound calls with Veterans & Providers to assist with closer provider via VA.

Mortgage Loan Processor II T.D. Bank/Apple One Temp Agency-June 2015-Oct. 2015

•Maintained a pipeline and closing loans for $1 million and above.

•Audit loans to ensure debt to income ratio and loan to value are with FNMA/government guidelines

•Monitor Anti-Money Laundering process

•Compare tax returns with IRS transcripts, employment proof with salary to verify

•Review W-2’s, 1099’s, paystubs, assets and 401k documents for underwriter review

Weeks Law Office- Legal Assistant Sumter, SC Oct. 2013-Dec. 2013

•Researched criminal cases for trial and investigate witnesses and do full background and case management

•Scheduled attorney client list, court dates and appointments

Bank of America Home Loans- Customer Relationship Team Manager II July-2011-August 2012

•Managed Customer Relationship Loss Mitigation Team with mortgage assistance programs Via the Office of the President and CEO.

•Worked with customers and lenders for liquidation and/or options for retention.

•Worked with foreclosure attorneys to determine status of delinquent loans and eligibility to retain respective homes.

•Worked as a liaison between the customer and the underwriter team to determine eligibility status of retention documentation from the respective customers.

•Planned, directed and managed day-to-day workflow.

•Managed expected volume and expectations of the departmental goals

Mortgage Loan Administration Manager I Wells Fargo Fort Mill, SC May 2008-May 2011

•Managed teams of loan servicing specialists while working with various mortgage lenders such as FHA, FNMA, Conventional and Wells owned

•Identified developmental needs and provided constructive feedback to staff and management.

•Planned, directed, supervised and evaluated the day-to-day workflow.

•Coordinated work activities to achieve the volume expected to meet operational requirements.

•Responsible for day-to-day application of policies and procedures according to established standards and conducts performance evaluations.

•Trained and coached staff and conducted in making hiring decisions.

•Assisted Upper Management with day-to-day operations to identify team goals daily, weekly and monthly.

•Prepared periodic observation and assessment logs.

•Performed other administrative and support tasks as needed.

•Collected mortgage payments from homeowners

Customer Service/Collections Specialists Citi Financial- Fort Mill, SC 2004-2008

* Collected monthly mortgage payments from customers

* Assisted delinquent custoers with retention options (Loan Modifications,Short Sale,Foreclosure)

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