Customer Service Team Member

Yasiris Aquino Martinez

**** ********* ***. ***. **, Yonkers, NY 10701 Phone: 516-***-****

email: ad1lcd@r.postjobfree.com

OBJECTIVE:

Self-motivated team member seeking the opportunity where I can use my skills and extensive understanding to fulfill client demands and surpass expectations. Highly skilled in communication, collaboration, technical documentation, customer service and bilingual. WORK EXPERIENCE:

Unit Clerk 2021 - Currently

Ensured patient records accurately filled out.

Followed security measures to ensure HIPAA observation..

Managed discharged documents, patient health history forms, admission and other paperwork.

Completed receptionist duties, sent emails, faxes, answered phone calls, scheduled appointments,

CNA/COORDINATOR (October 2016 – Feb 2018)

Assisted colleagues and coordinated the network of information passing between departments..

Greeted and escorted patients to exam rooms

Transcribed written order from healthcare staff into the computer system.

maintained patient stability by checking vital signs, weight, urine testing, recorded in-take and output information.

Assisted patients with Grooming, mobility, toileting, ADL’s, meal preparation, medication reminders, sterilized and checked functionality of medical equipment.

Recorded all observations and reported changes as needed. New York & Company, Assistant Manager (April 2009 – March 2010)

Assisted in hiring, training and developing new employees.

Resolved customer issues to overall mutual satisfaction..

Maintained an overall management style that follows company best practices and Provided leadership and direction to employees.

Burlington CASHIER (Jan 2008 - Feb 2009)

Delivered excellent customer service with a professional and positive attitude.

Accurately and efficiently rang up items on the register. Processed layaways, returns, and exchanges.

Performed other tasks as assigned by manager from time-to-time. EDUCATION:

GED HHA Certification

CNA License Basic Computer Certificate

PHLEBOTOMY TECHNICIAN

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