Medical Assistant Customer Service
Resume:
Beverly Sheldon
Registered Medical Assistant
Hillsboro, IL 62049
************@***.***
Confident and caring medical assistant with over 20 years of experience in the Medical, Surgical and Speciality Practices. Experience working in a Hospital Surgical setting providing direct care to patients. Dependable team player who strives for excellence while caring for others and providing exceptional customer service.
Work Experience
Registered Medical Assistant
Bronson Battle Creek Urology Specialist - Battle Creek, MI October 2015 to April 2021
• Room patients and collects vital information and enters it into EPIC
• Vitals Signs
• Assisting with female exams
• Assist with minor procedures
• Cleaning of Cystoscopes
• Removal of sutures/staples
• Giving Injections
• Collecting urine samples / preparing urines with a clinitek status analyzer / preparing urine for centrifuge
• Preparing charts for the next day
• Setting up Sterile Procedures
• Patient teaching of how to perform self catheterization
• Insertion & Removal of Indwelling Foley Catheters
• Performs Straight Caths for (Cultures)
• Assist with Bladder Biopsy’s
• Performs Bladder Ultrasounds
• Performs Voiding Trials on patients with Indwelling Catheters
• Orders Facility Supplies for our Battle Creek and Coldwater office Surgery Care Assistant
Borgess at Woodbridge Hills - Portage, MI
January 2008 to November 2014
• Assisted physicians with endoscopy procedures
• Assisted with hot and cold biopsies
• Tattooing areas of the colon with India ink
• Assisted with the removal of Polyps / Cancer
• Trained on how to pre-wash reusable biopsy forceps and Guide wires.
• Trained on how to use the automatic shaker and washer/sterilizer
• Properly trained on how to place biopsy forceps and guide wires into peel packs to be placed in the Autoclave for sterilization
• Trained on how to properly pre-wash, leak test, and reprocess endoscopes
• Put away stock
• Ordered the food supplies
• Crossed-Trained in G.I. recovery and assisted vital signs, sitting patients up to eat and drink once awake, Assisted with insertion of rectal tube‘s, taking out I.V’s, Helping patients get dressed and assisting them to the wheelchair for discharge, cleaning and making beds and restocking the rooms for the next day. Certified Nursing Assistant
Select Specialty Hospital - Battle Creek, MI
January 2005 to December 2007
• Took care of critically ill patients on life-support
• Provided good hygiene
• Assisted with feeding the patient’s
• Made occupied and unoccupied beds
• Assisted patient’s to the bathroom, bedside commode, bedpan / urinal
• Taking of Vital Signs
• Counting of Intake / Output
• Insertion & Removal of Indwelling Foley Catheters
• Turning patient’s every 2 hours
• Tying wrist restraints
• Charting in 24 hour nursing notes
• Obtain patient weights ( bed scales and stand up scales )
• Use of Hoyer Lift
• Assisted Physical Therapy
• Assisted with wound care
Education
Certificate in Medical Assistant
Ross Medical Education Center - Portage, MI
April 2015 to October 2015
Certificate in Medical
Kellogg Community College - Battle Creek, MI
1997 to 1998
Skills
• Insertion and Removal of Foley Catheters (5 years)
• Ordering Medical Supplies (2 years)
• Electronic Health Records
• Prior Authorizations (Less than 1 year)
• Giving Injections (5 years)
• Epic (3 years)
• Cleaning and Disinfecting of scopes (9 years)
• Bladder Ultrasounds (5 years)
• CPR Certified
• Microsoft Word
• Patient Care
• Vital Signs
• Scheduling
• Hoyer Lift
• Injections
• Tattooing
• Venipuncture
• CPR
Awards
100% Attendance
May 2015
GPA 3.88
May 2015
100% Attendance
June 2015
GPA 4.0
June 2015
Certifications and Licenses
Registered Medical Assistant (RMA)
October 2015 to Present
CPR
June 2016 to June 2021
American Medical Technologist
Assessments
Nursing assistant skills — Highly Proficient
August 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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