.• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Timely Decision Making – Makes decisions in a timely manner, sometimes under tight deadlines and pressure; able to make a quick decision.
• Decision Quality – Makes good decisions based upon a mixture of analysis, experience, and judgment; most of my solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Informing – Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.