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Customer Service Patient Care, LPN

Location:
Madison, WI
Salary:
$26/hr
Posted:
November 30, 2023

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Resume:

Rain Geeding

920-***-**** ad1lbl@r.postjobfree.com Madison, WI 53713

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Organizational Skills

Supervision and Leadership

Planning

Clerical Support

Communication

Cultural Awareness

PPE Use

Microsoft Office

Excellent Communication

Leadership

Project Planning

Self-Directed

Remote Office Availability

Quality Assurance

Data Management

Critical Thinking

Attention to Detail

Customer Relations

Computer Skills

Flexible and A

Tutoring

Safety Measures

Curriculum Development

Lessons Planning

Quality Control

Mentoring

Practical nurse/ma students Trained

Epic

Cerner

Student Oversight

Direct Patient Care

Online Systems

New hires Trained

EXPERIENCE

LPN Office Nurse, Advocate Aurora Health Care, June 2006-January 2020

Oshkosh, WI

Assisted physicians with patient care, including administering injections and medication.

Conducted physical assessments of patients, such as measuring vital signs, height, weight.

Provided education and counseling on health-related topics to patients and their families.

Organized medical supplies and equipment to maintain a safe and efficient work environment.

Performed basic laboratory tests, such as urinalysis or blood draws.

Recorded patient information in electronic medical records system accurately and efficiently.

Coordinated with other healthcare professionals to ensure optimal patient outcomes.

Maintained patient confidentiality according to HIPAA regulations.

Reviewed lab results for accuracy prior to delivering them to the physician.

Educated patients on proper wound care techniques following surgery or injury.

Answered telephones promptly and courteously while scheduling appointments for patients.

Managed medications for multiple patients simultaneously while adhering to safety protocols.

Ensured that all forms were completed accurately before submitting them for processing.

Utilized various computer software programs proficiently in order to document patient data.

Assisted physicians during office procedures by preparing exam rooms and sterilizing instruments.

Documented all treatments given in accordance with established guidelines.

Provided emotional support to both patients and their families in times of need.

Monitored any changes in the condition of the patient closely and reported it immediately.

Administered prescribed medications timely while monitoring side effects or reactions.

Participated in continuing education activities in order to stay up-to-date on best practices.

Prepared specimens for laboratory analysis by labeling correctly according to policies.

Reviewed patient chart information before visit, ordered necessary laboratory tests, escorted patient to examination room, obtained vital signs and conducted interview to update records.

Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.

Responded to routine patient inquiries, assessed patient needs, conferred with physician regarding care plan and assisted physician with sensitive components of examinations.

Completed electronic documentation, prior insurance authorizations and scheduling of appointments for patients prescribed for diagnostic and therapeutic services from specialists.

Coordinated computerized functions for automated prescriptions, patient medical records and laboratory information and trained other office staff members in electronic operations.

Measured average of 16-22 patients' weight, height, body temperature, pulse rate and blood pressure each day.

Inoculated and vaccinated patients to immunize against communicable diseases.

Organized patient and physician activities for 2-4-practitioner office with warmth, professionalism and confidentiality and drove clear and complete communication among team.

Prepared and administered vaccines, medications, controlled substances and narcotics as prescribed and sterilized and stored instruments, equipment and supplies.

Administered medications and therapies in accordance with physicians orders.

Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

Addressed patient care needs, collected vitals, dressed wounds and managed catheters.

Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.

Documented patient medical histories, current symptoms and vitals.

Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.

Communicated with patients with compassion while keeping medical information private.

Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.

Collected blood, urine or sputum from patients to perform routine laboratory tests.

Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.

Answered patients' calls to determine how to assist.

Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.

Delivered high-quality direct and indirect nursing care to up to 50+ patients per day.

Monitored infection control procedures to verify facility-wide health and safety.

Evaluated nursing intervention outcomes by conferring with other healthcare team members.

Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Prepared patients for examinations, tests or treatments and explained procedures.

Counseled clients, patients and families and provided emotional and psychosocial support.

Provided pre- and post-operative nursing care.

EDUCATION AND TRAINING

Practical Nurse

Practical Nursing, Moraine Park Technical College, Beaver Dam, WI May 1994

High School Diploma

Waupun Area Senior High School, Waupun WI May 1990

HIgh honors graduate Recipient

ACTIVITIES AND HONORS

Volunteer at Madison Cat Project

Volunteer at YWCA

Volunteer at TREVOR PROJECT

CERTIFICATIONS

LPN license since 1994

CPR certified

Preceptor-since 2012

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