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Technical Support Customer Service

Location:
Haverhill, MA
Posted:
November 30, 2023

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Resume:

ABRAHAM IBRAHIM

978-***-**** HAVERHILL, MA, ad1lal@r.postjobfree.com

CYBERSECURITY ENGINEER

Areas of Expertise:

• RMF Support

• Risk Management

• Microsoft Office 365 Applications

• Excellent written & verbal communication skills

• Information Assurance/Cybersecurity Support

• NIST Compliance

• Troubleshooting skills

• Collaboration & Support

EDUCATION

Training Concepts IT Career Start Program May, 2023 Olabisi Onabanjo University Bachelors (Business Administration) SKILLS

Technical Skills: MS Office Suite, PowerPoint, Technical Support, MS dynamics 365, Operating Systems (Windows, Linux, Mac).

Soft Skills: Communication, Team Development, Active Learning, Time management, Strong Customer Service Orientation, Interpersonal, Self-Motivation, Detail Oriented, Conflict Management, Technical diagnostic skills, Mentoring, Risk management, Analytical and Critical Thinking. CLEARANCE AND CERTIFICATIONS

Google Technical Support Fundamentals January, 2023 Active DoD IAT Level II - CompTIA Security+ August, 2022 Active DoD Security Clearance - SECRET April, 2023 PROFESSIONAL EXPERIENCE

United States Department of Agriculture, Remote (Full Time 40 Hours) Boston, MA Data Specialist: Internship September, 2023 – Present

• Developed and implemented data cleaning procedures, enhancing data accuracy and integrity by 20%, through the utilization of Python scripts and data validation techniques.

• Collaborated with cross-functional teams to streamline data entry processes, resulting in a 15% reduction in manual errors and increased overall data processing efficiency.

• Conducted comprehensive data analysis, extracting actionable insights and contributing to strategic decision-making processes, utilizing advanced Excel functions and data visualization tools. ABRAHAM IBRAHIM

United States Army Fort Drum, NY

Petroleum Supply Specialist November, 2019 – November, 2023 In Responsible for the safe and efficient handling of bulk and packaged petroleum products. Operate forklift trucks, conveyors, and cranes to load, unload, move, and store supplies. Ensure proper identification and traceability by marking containers with appropriate labels. Conduct safety inspections of storage facilities and perform basic preventive maintenance on POL storage and handling equipment to maintain optimal performance.

• Oversaw the transportation of sensitive and hazardous material in compliance with US, EU and NATO regulations.

• Conducted principles of anti-terrorism, defensive driving, use of force and combat operations.

• Multi-tasked a variety of duties under adverse conditions according to strict safety and quality control. Thermo Fisher Scientific (Full Time 40 Hours) Lexington, MA Formulation Technician II February, 2021 – February, 2023 Developed expertise in preparing and testing formulations for various products to ensure their quality and efficacy. Responsible for several key duties, leveraging my attention to detail and technical knowledge.

• Operating Collaborated closely with team members to troubleshoot and resolve any issues related to the formulation process, ensuring that products meet regulatory and customer requirements.

• Performing quality control checks on the formulated products to ensure their consistency, potency, and purity.

• Contributing to the development and improvement of new and existing products by collaborating with R&D and other departments.



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