Customer Service Public Safety

*** ****** **** ***, **** Burnie, MD, 443-***-****, **********@*****.***

Kelvin Contee

Professional Summary

More than twenty years’ experience in law enforcement and security that demonstrates a progressive increase in professional responsibilities. Possess well developed organizational, planning and follow-up skills. Proven ability in the area of staff training, and operations management. Proven success in collaborating and creating partnerships across various constituents and partners. Experienced in the areas of Public Safety 24/7/365 operations, including data and file management, payroll management, and customer service. Demonstrated ability to manage multiple and competing priorities simultaneously. Known for high energy and creating a positive environment for productive results. Results oriented with creative solutions.

Key Skills

Budget Management Staff Development and Training

Human Resource Administration Office Organization and Operations

Data and Statistical Analysis Customer Service

Payroll Management Report and Document Preparation

Experience

Trinity Washington University Washington, DC October 2008-Present

Chief of Police 2015-2016

Deputy Chief of Police 2013-2015

Lieutenant 2010-2013

Sergeant 2008-2010

Highlighted Achievements:

Responsible for the organization and operation functions for Public Safety/Campus Police Department.

Budget management including payroll preparation and reconciliation.

Responsible for performance assessment for officers and staff.

Responsible for compliance with Federal and State Regulatory requirements.

Responsible for crime investigation and resolution.

Handled billing issues to resolution.

Responsible for staff recruitment, hiring, onboarding and training.

Development and execution of annual in-service training and crime prevention education and community-based outreach and initiatives.

Allied-Barton Security Services Washington, DC 2007-2008

Account Manager for Trinity Washington University March 2008 – October 2008

Lead Supervisor at Trinity Washington University January 2007 – June 2007

Highlighted Achievements:

Responsible for managing an account of over 900 shift hours per week.

Prepare post schedules including payroll and billing for client.

Liaison for Allied-Barton with the client including resolution of any client issues.

Wackenhut Security, Inc. Washington, DC September 1996 – November 2006

Shift Supervisor

Highlighted Achievements:

Responsible for management of security staff of 30 officers at the Department of Energy.

Responsible for development and ongoing training on guard force radio and x-ray equipment.

Responsible for training and supervision of Central Alarm Station personnel.

Served on the Executive Protection Detail for former Secretary of Energy Bill Richardson.

United States Air Force 1983 – 1993

Staff Sergeant

Highlighted Achievements:

Responsible for training and testing a unit of over 150 personnel in various unit technical areas (radar tech, radio relay, (Sat Com).

Facilitated classroom instruction.

Responsible for obtaining resources for training and training records.

Responsible for troubleshooting and problem diagnosis on various equipment, including requisition of parts and tracking status of equipment for the supply section of the unit.

Secondary assignment as Disaster Preparedness Section Leader, duties included maintain gas masks and chemical protective suits for the unit as well as development and implementation of protection measures in the event of a chemical attack.

Tour of duty included assignments in Germany and Desert Shield (Saudi Arabia).

Computer Skills

Microsoft Office Suite Winteam MAC and PC Computers

Education

Trinity Washington University Washington, DC B.S. Degree Est. 2016

Criminal Justice

Bowie State University Bowie, MD General Studies

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