MICHAEL D. KLEIN

* ***** *****, *** ****, NY ****6

Mobile: 845-***-**** Email: ad1la5@r.postjobfree.com

linkedin.com/in/michaeldklein

HUMAN RESOURCES EXECUTIVE

Proven Human Resources Leadership Experience Supporting Goal and Mission Achievements

A strong leader, knowledge manager and problem solver with strategic, tactical and consultative business skills who can impact organization development, manage organization transformations, create positive change as well as continuous improvement within diverse work environments. A successful, respected HR professional and an accomplished HR generalist with significant achievements in leading and successfully managing all human resource disciplines. Effectively implemented the HR function within established operations. Expertise lies in human capital management, quality recruitment and the implementation of best practices in a variety of work environments.

CORE COMPETENCIES

Human Resources, Recruitment (including Senior Management Leadership), Interviewing, Background Checks / Drug Testing, On-boarding, New Hire Orientation, Time Management, Communication (verbal and written), Policies and Procedures (Government Mandated Regulations and Best Practices), Employee Manuals, Compliance, Consulting, Project Management, Benefits, Compensation, Performance, Coaching, Organization Development, Strategic Planning, Culture, Diversity, Training Facilitation, Labor & Employee Relations, Payroll, Personnel Records, HRIS, Negotiations, Investigations, Terminations, Security, Operations / Administrative Services, Risk Management (All Insurances), Financial Management / Budgets, Facilities / Property Management, MS Office

PROFESSIONAL EXPERIENCE

SENIOR HR ADVISOR (Consultant) 2021 – Present

Topaz HR Advisory, West Orange, NJ – Topaz HR Advisory is a consulting firm that specializes in educating and supporting business owners and administrative staff on all human resource related matters. The Company provides a range of HR services to operations that do not have the right expertise or resources to maintain an HR department.

I successfully provide effective counsel and advice to clients on a range of HR issues – recruitment, on-boarding, orientation, employee relations, training, compensation, benefits, payroll, HRIS (personnel records), corporate culture, best practices, employee performance, policies and procedures, disciplinary procedures, investigations, terminations, labor and regulatory compliance requirements, immigration issues, collective bargaining agreements, HR audits, etc., and

I create and prepare a variety of HR documentation including employee handbooks, offer letters, consulting agreements, non-disclosure agreements, position descriptions, performance reviews, etc.

MANAGER, HUMAN RESOURCES 2019 – 2020

Professional Referee Organization, Inc., New York, NY - The Professional Referee Organization (PRO) is an independent company responsible for administering professional referee programs in North America (primarily for Major League Soccer) and is dedicated to the identification, training, assessment, assignment, and employment of male and female professional soccer officials.

Successfully created the Company's first HR professional management position for an operation with 113 employees plus approximately 100+ contractors; 92 employees are unionized and 97% of PRO's staff routinely works remotely outside of New York City (prior to the impact of COVID-19).

Worked closely with the General Manager and COO on a variety of personnel and HR-related issues.

Effectively added and provided significant improvements in employee insurance benefits within budget requirements.

Implemented key corporate / HR policies regarding anti-discrimination and anti-harassment including an annual on-line training program.

Wrote and implemented employee manual including new personnel policies and procedures complying with federal, New York State, New York City regulations and a collective bargaining agreement.

Created and issued independent contractor agreements for a variety of staff working on behalf of the Company, but not as employees.

Established Company's first performance evaluation program (semi-annual feedback and annual performance reviews).

Wrote new and updated existing administrative position descriptions; revised organization chart.

Successfully introduced and integrated HRIS including mobile app access.

Issued key recommendations ultimately resulting in the establishment of a Canadian company for the administration of PRO's Canadian Officials – Professional Referee Organization Canada Corp.

Note: While employed by PRO, continued to provide independent HR consulting services.

DIRECTOR, HUMAN RESOURCES 2010 – 2018, and effective in 2018 provided HR consulting services.

Aizer Health Center, Monroe, NY – A non-profit community-based outpatient health center providing adult, pediatric, ob/gyn, dental, behavioral and rehabilitative health services.

Successfully established the Center’s first HR management position and senior HR leadership role.

Achieved significant improvements in all HR disciplines.

Subject to Executive Director and Board approval, recommended and successfully implemented a significant change in the senior leadership model for managing all administrative and clinical departments.

Achieved a successful recruitment and staffing realignment improving quality of care and growth in all health care services.

Completed improvement in staff scheduling stability by migrating employment status from 50% full-time / 50% part-time to 80% full-time / 20% part-time.

Realized a growth in Center staff of 118% from 109 in June 2010 to 238 in 2018.

Achieved employee turnover ratio of 10% (national average for all health care operations was 20%+).

Enacted the first Employee Satisfaction and Engagement Survey; achieved 90%+ positive rating.

Accomplished the significant addition of new employee benefits.

Saved $350,000+ annually by converting employee medical insurance benefit to a self-insured plan; reduced co-pays, in-network deductibles, eliminated in-network co-insurance, reduced cost of employee contributions.

Wrote a new employee manual; updated and implemented new personnel policies and procedures.

Reduced payroll administration and decreased payroll costs by converting to a more efficient on-line payroll processing and HRIS system.

Introduced biometric recording of employee work time-in / time-out with gains in compensation management and the processing of an annual payroll of $17,000,000+.

Introduced a competitive compensation program and employee evaluation process.

CHIEF OPERATING OFFICER (with direct HR responsibility) 2007 – 2009

Triangle Equities, Inc., Whitestone, NY – A commercial real estate development company

Created and established this senior executive position.

Managed all HR disciplines and successfully addressed critical issues in employee relations, benefits administration, regulatory compliance, payroll processing, personnel records, management effectiveness and policies and procedures.

Achieved improved communication between key management.

Analyzed / updated all HR policies including major revisions to the employee handbook.

Achieved improved understanding of employer / employee relations and expectations.

Slashed company’s costs for benefit plans saving $100,000+ annually

Acquired an on-line payroll / HRIS system achieving improved quality control of payroll processing and personnel record maintenance.

VICE PRESIDENT, HUMAN RESOURCES 2004 – 2007

Somnia, Inc., New Rochelle, NY – A provider of ambulatory anesthesia services

Established the human resources brand and this senior HR leadership position.

Facilitated organization design, corporate governance policies / procedures and established formal lines of internal management authority.

Resolved key senior management strife by establishing an Office of the Executive; improved the effectiveness of ownership’s business decisions and communications with all managers and employees; achieved significant improvements in employee relations.

Established a Medical Advisory Board; recruited distinguished medical professionals resulting in rigorous accountability in the management of physician credentialing, medical privileges, peer review and medical incident reports.

Designed an HR discipline checklist in anticipation of potential merger and acquisition targets.

Brought about formal human resources policies / procedures and introduced an employee handbook.

Produced formal position titles, position descriptions, training requirements and compensation guidelines.

Reduced payroll administration and decreased payroll costs by converting to an on-line payroll / HRIS system achieving improved quality control of payroll processing and personnel record maintenance.

VICE PRESIDENT, HUMAN RESOURCES 2000 – 2004

Executive Health Exams International, New York, NY- Provides annual medical exams to corporate clients

Enacted a strategic recruitment and expansion plan with time lines for staffing requirements to support opening new clinics.

Achieved a “just-in-time” medical staffing concept by recruiting part-time and per diem clinical staff.

Achieved cost savings in recruitment activities and benefits.

Facilitated key staffing adjustments to optimize labor expenses for 5 locations; achieved profitably maintaining medical services on a part-time basis in one company clinic.

Established business plans that effectively balanced operational capacity with client needs.

VICE PRESIDENT, HUMAN RESOURCES 1998 – 2000

Public Service Mutual Insurance Companies, New York, NY – A property / casualty insurer

Upgraded the professionalism and customer service orientation of the HR staff through training and coaching.

Established a positive HR brand for the department, its functions and contributions to 3 regional locations.

Achieved savings of $500,000+ over two years in all health plan administration and employee benefits.

Achieved $30,000 in annual expense savings for pension plan administration.

EDUCATION

Bachelor’s Degree Political Science - National Political Science Honor Society

Rutgers University, New Brunswick, NJ

Course in Strategic Planning – Management Development and Execution

Zurich-American Insurance Group – Executive Development Program

J. L. Kellogg Graduate School of Management, Northwestern University, Evanston, IL

Various Management Courses and Seminars - College of Insurance, New York, NY

AFFILIATIONS

SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM)

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