Quintaysha Ford

Columbus, GA *****

ad1l9x@r.postjobfree.com

+1-762-***-****

Work Experience

Customer Service Representative

TSYS - Columbus, GA

August 2022 to Present

• Answer telephone calls and greet customers over the phone.

• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Utilizing software, databases, scripts, and tools appropriately.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Adhering to all company policies and procedures. Specialist

The Home Depot - Columbus, GA

July 2020 to August 2022

· Greet customers and ascertain what each customers wants or needs

· Take measurements and study floor sketches to calculate the area to be carpeted and the amount of material needed

· Place special orders or call other stores to find desired items

· Inventory stock and requisition new stock

Patient Scheduler

KT Healthcare Solutions LLC

June 2018 to July 2020

· Answer telephone calls and greet patients over the phone

· Interpret data and process claims, process orders in accordance to medical contract facilities

· Monitor appointments with outside hospitals, clinics, physician offices, and insurance companies* Verify and update patient demographical information to include name, telephone number, address, allergies, insurance, and emergency contact information

Certified Nursing Assistant

Orchard View

April 2019 to April 2020

· Responds to the needs/calls of residents

· Accurately field and record patient information

· Follow safety rules and guidelines

· Reports findings and uncanny incidents to the charge nurse

· Maintain compassion and positive relations with residents

· Assist residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming

Apparel Sales Associate

Walmart

September 2017 to February 2019

· Take responsibility for greeting customers, locating products, price checking items, organizing store shelves and displays

· Answer customer questions about policies, services, and products* Ensure proper sanitation of work environment.

· Handle proper labeling and pricing of merchandise

· Knowledgeable about fitting room procedures, sizing, color, and rack rules

· Replenish stock from warehouse

· Strong ability to work under pressure

· Follow proper procedures for handling claims

Assembly Line Worker

JVL Laboratories

October 2016 to October 2017

September

· Perform task assigned by supervisor

· Ensure production area is safe to work, productive, and organized

· Identify problems relating to safety or production and report it to management

· Collaborate with team members to ensure the line is flowing properly

· Perform duties at various workstations, line assembly, or production support operations to increase mass cosmetic products

Cashier

Taco Bell

June 2014 to November 2016

· Greeting customers and providing outstanding customer service* Taking and preparing food and drink orders.

· Answering questions about menu items and promotional items

· Take inventory and restoring food items

· Maintain a clean work environment

Education

High school diploma

Jordan High School

May 2016

Skills

• Knowledgeable in operating office equipment such as a copier, scanner, and a fax machine

• Time management and organizational skills

• Medical scheduling

• Understands patient/resident's confidentiality and HIPAA rules

• Medical office experience

• Experienced in verbal and written communications

• Astute observation skills

• Patient Care

• Nursing

• Excellent problem solving and analytical skills

• Knowledgeable in medical terminology

• Experienced in Microsoft Word, Microsoft Outlook, and Microsoft PowerPoint Certifications and Licenses

CNA

Contact this candidate