Customer Service Representative
Resume:
Quintaysha Ford
Columbus, GA *****
********@*****.***
Work Experience
Customer Service Representative
TSYS - Columbus, GA
August 2022 to Present
• Answer telephone calls and greet customers over the phone.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Adhering to all company policies and procedures. Specialist
The Home Depot - Columbus, GA
July 2020 to August 2022
· Greet customers and ascertain what each customers wants or needs
· Take measurements and study floor sketches to calculate the area to be carpeted and the amount of material needed
· Place special orders or call other stores to find desired items
· Inventory stock and requisition new stock
Patient Scheduler
KT Healthcare Solutions LLC
June 2018 to July 2020
· Answer telephone calls and greet patients over the phone
· Interpret data and process claims, process orders in accordance to medical contract facilities
· Monitor appointments with outside hospitals, clinics, physician offices, and insurance companies* Verify and update patient demographical information to include name, telephone number, address, allergies, insurance, and emergency contact information
Certified Nursing Assistant
Orchard View
April 2019 to April 2020
· Responds to the needs/calls of residents
· Accurately field and record patient information
· Follow safety rules and guidelines
· Reports findings and uncanny incidents to the charge nurse
· Maintain compassion and positive relations with residents
· Assist residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming
Apparel Sales Associate
Walmart
September 2017 to February 2019
· Take responsibility for greeting customers, locating products, price checking items, organizing store shelves and displays
· Answer customer questions about policies, services, and products* Ensure proper sanitation of work environment.
· Handle proper labeling and pricing of merchandise
· Knowledgeable about fitting room procedures, sizing, color, and rack rules
· Replenish stock from warehouse
· Strong ability to work under pressure
· Follow proper procedures for handling claims
Assembly Line Worker
JVL Laboratories
October 2016 to October 2017
September
· Perform task assigned by supervisor
· Ensure production area is safe to work, productive, and organized
· Identify problems relating to safety or production and report it to management
· Collaborate with team members to ensure the line is flowing properly
· Perform duties at various workstations, line assembly, or production support operations to increase mass cosmetic products
Cashier
Taco Bell
June 2014 to November 2016
· Greeting customers and providing outstanding customer service* Taking and preparing food and drink orders.
· Answering questions about menu items and promotional items
· Take inventory and restoring food items
· Maintain a clean work environment
Education
High school diploma
Jordan High School
May 2016
Skills
• Knowledgeable in operating office equipment such as a copier, scanner, and a fax machine
• Time management and organizational skills
• Medical scheduling
• Understands patient/resident's confidentiality and HIPAA rules
• Medical office experience
• Experienced in verbal and written communications
• Astute observation skills
• Patient Care
• Nursing
• Excellent problem solving and analytical skills
• Knowledgeable in medical terminology
• Experienced in Microsoft Word, Microsoft Outlook, and Microsoft PowerPoint Certifications and Licenses
CNA
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