Dorothy M. Young

ad1l9f@r.postjobfree.com

Washington, D.C.

202-***-****

Objective

To seek an administrative professional position in a challenging environment. Over 20 years of experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.

ACTIVE SECRET CLEARANCE

Experience

USAID/Chenega Corporation/1300 Pennsylvania Ave N.W./Ronald Reagan Building/Washington, D.C.

Program Assistant

8/29/2021-Present

● Responsible for the tracking on all incoming and outgoing program request for Vetting.

● Answering all email request for information and questions.

● Sending all eligible and ineligibility notices to program officials.

● Attending Middle East meetings and taking notes.

● Scheduling calendars, meetings, and events.

● Training new personnel.

● Records Management Liason for Middle East/Strategic Planning Office. Department of State Extreme Solutions Inc. Washington, DC Records Specialist II

01/2018- 01/04/2021

● Receiving authentication request via mail and walk -ins.

● Reviewing documents for eligibility. Data-entering all cases. Answering questions via appointment and status lines.

● Authenticate Documents such as regulatory

● Manually input documents

● Opening all mail and preparing them for processing.

● Preparing burn bags and getting documents ready for disposal.

● Preparing acknowledgement letters, process reviews, memorandums, and forms

● Entering information into DARTS and SharePoint.

● Using excel and other relevant programs for the job.

● Using Q-flow and many other duties as assigned. Performs cashiering responsibilities.

● Served as backup supervisor and Lead Records Support II position. Customer Service Associate

Walmart – Washington, DC

December 2014 to July 2018

● Responsible for ensuring guest satisfaction during all aspects of their shopping experience.

● Handling guest complaints and compliments.

● Returning merchandise to shelves.

● Accepting returns and exchanges.

● Refunding money and maintaining a balanced cash drawer, activate gift cards, phone cards.

● Handle requests for money orders, and other duties assigned. Administrative Assistant

Census Bureau –Silver Spring, MD

August 2013 to November 2014

● Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing.

● Coordinates and maintains records for staff office space, phones, company credit cards and office keys. Creates and modifies various documents using Microsoft Office.

● Conducted interviews with respondents while explaining the purpose of Census and repercussions.

Poll Worker

US Board of Ethics - Washington, DC

October 2012 to November 2013

● Conducts assigned duties at assigned polling site on Election Day. Duties can include issuing ballots to registered voters, registering voters, monitoring the voting equipment, explaining how to mark the ballot or use the voting equipment or counting votes. Enumerator

Department of Commerce – Silver Spring, MD

April 2010 to July 2010

● Responsible for dropping off census questionnaires at dwellings in a specified area and listing the address of each dwelling

● Conducting in-person interviews to obtain completed questionnaires

● Collecting census information from people living in collective dwellings (for example, hospitals, hotels, nursing homes and school residences), contacting respondents by phone and in person to obtain completed questionnaires.

Administrative Assistant

Capital Terrace Apartments - Washington, DC

December 2000 to October 2008

● Responsible for answering telephones and taking messages, distributing incoming mail, operating scanners, facsimile machines and photocopiers

● Creating documents, spreadsheets and presentations

● Completing expense reports and other accounting forms

● Answering routine inquiries from clients, agents and brokers.

● Provided clerical support to agents and brokers during the sales process. This involves photocopying sales documents, scheduling closing dates and securing public information about a property.

Homemaker

Washington, DC

November 1989 to November 2000

● Perform basic household tasks; cooking, errands-running, laundry, cleaning and maintenance, plan and cook meals according to family's personal preferences while keeping nutrition value in mind.

● Decorate homes to create an inviting environment for owners

● Dust and mop floors and wash down bathrooms

● Wash windows and clean doors

● Dust surfaces and furniture

● Vacuum and wash carpets on a periodic basis, perform upkeep and minor repairs of the house, wash dishes and flatware.

● Organize family belongings appropriately, create shopping lists, purchase groceries and other household items, maintain budgets by developing and overseeing expenditure, pay house bills and keep record of credit payments.

● Oversee children by feeding, bathing, grooming and dressing them, assist children with homework and recreational activities, organize social activities and facilitate play dates.

● Run errands to the post office, bank or car cleaners, report unsafe conditions to prevent hazards, provide personal assistance to the elderly by helping in feeding, toileting and walking, iron clothes and ensure that they are folded neatly and put away properly. Courier

USPS - Washington, DC

October 1988 to August 1989

● Bundle mail in preparation for delivery or transportation to relay boxes, deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks, enter change of address orders into computers that process forwarding address stickers, hold mail for customers who are away from delivery locations, leave notices telling patrons where to collect mail that could not be delivered, maintain accurate records of deliveries, meet schedules for the collection and return of mail, record address changes and redirect mail for those addresses. Jr. Accounting Clerk

ADT Security Systems - Washington, DC

August 1988 to September 1988

● Perform accounting and clerical functions to support supervisors.

● Record business transactions and key daily worksheets to the general ledger system. Input type vouchers, invoices, checks, account statements, reports, and other records.

● Work with adding machines, calculators, databases and bank accounts. Military Pay Supervisor

Dept of Defense - Fort Belvoir, VA

March 1985 to July 1988

● Responsible for providing advice and guidance on more complex/difficult matters of military pay processing and automated system.

● Determines and processes a variety of military pay entitlements and allowances.

● Codes data into the system, and performs audits on pay transactions.

● Plans work to be accomplished by subordinates, establishes priorities, and assigns and reviews work of the unit.

● Performs internal personnel administration, and management tasks keeping employees informed of policies, procedures and goals of management as they relate to the unit.

● Identifies and analyzes problem areas considering alternative solutions, and selects the most appropriate course of action, and ensures timely, accurate, and efficient processing of military pay transactions.

Military Pay Examiner

Dept of Defense - Washington, DC

September 1982 to February 1985

● Responsible for the duties of which are to administer, supervise, or perform quasi-legal work involved in developing

● Examining, adjusting, reconsidering, or authorizing the settlement of claims filed by veterans, their dependents and beneficiaries, in regard to disability compensation, disability pension, death pension, death compensation, National Service Life Insurance and U.S. Government Life Insurance, as well as other Veterans Administration administered benefits. Military Pay Clerk

Military District of Washington - Washington, DC

October 1980 to September 1982

● Responsible for maintaining disbursing files and preparing periodic financial reports.

● Receive, review, prepare and compute travel vouchers.

● Process pay documents, review contracts, invoices, and receiving reports.

● Prepare payment vouchers in accordance with various government regulations. In addition, performed cashier duties.

Education

North Carolina A&T, Greensboro, NC 08/1979-06/1980 Psychology McKinley SHS, Washington, DC 09/1975-06/1979 High School Diploma Skills

• accounting (8 years)

• clerical (9 years)

• Customer Service (10+ years)

• RECEPTIONIST (5 years)

• RETAIL SALES (6 years)

• Customer Support

• Customer Care

• CSR

• Call Center

• Microsoft Outlook

• Clerical Experience

• Microsoft Word

• Microsoft Excel

• Management

• Data Entry

• Adobe Acrobat

• Typing Assessments Filing & Organization

Highly Proficient

March 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient Customer Focus & Orientation

Expert

February 2020

Responding to customer situations with sensitivity. Full results: Expert Attention to Detail Proficient

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient Scheduling Skills

Proficient

May 2018

Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.

Full results: Proficient Organizational Skills

Proficient

May 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information Skills

• Customer Service, Problem Solving, Microsoft Office, Typing 45wpm, Interpersonal Skills, Administrative & Clerical, Switchboard, Accounting References

• Chenega Corp/USAID/14th & Pennsylvania Ave NW. Washington, D.C./Emy Fahie 561-***-****

• Xtreme Solutions/DOS/600 19th St NW.,Washington, DC/Ashley Thomas 202-***-****

• Xtreme Solutions/DOS/ 600 19th St. Washington, DC/Chana Turner 202-***-****

• WALMART/ 5906 Georgia Ave NW.,Washington,DC./Cheronda Young202-***-****

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