Maintenance Technician Customer Service Retail Electrician Helper
Resume:
Gabriel Rodriguez
Driven Individual
Eastvale, CA 91752
**********@*****.***
I am looking to expand my knowledge and get into a steady and busy trade. I am eager to learn. Authorized to work in the US for any employer
Work Experience
Maintenance Technician
Bridge Investment Group LLC - Jurupa Valley, CA
October 2022 to Present
I routinely maintain the grounds and buildings contained on the property which includes maintenance and identifying any potential issues with buildings including power washing and cleaning. I also perform maintenance on appliances in the units that may need repairs. I perform electrical work including the switching out of outlets, receptacles breakers and switches. I perform plumbing maintenance on kitchen and bathroom areas. Minor drywall repairs and any other work around maintenance including troubleshooting is involved in my day to day.
Maintenance Technician
The Irvine Company - Irvine, CA
August 2022 to October 2022
I make repairs from work orders submitted by residents ranging from minor plumbing to some HVAC. I help with the returning the apartment to a move in ready status. I interact with the tenants on a regular basis to ensure that their maintenance and experience needs are met. Collateral Specialist
PRMG Mortgage - Corona, CA
June 2020 to April 2021
I handle a large pipeline of loans and compare information on the documents for the loan and match that data to what is in our Encompass based system. I add the missing information by performing data entry and prepare the file to be sent over to the investor of that loan. Delivery Driver
Amazon Fulfillment Associates - Chino, CA
December 2018 to June 2020
Daily delivery of goods ordered through Amazon with Amazon delivery vans. I ensure that the items ordered are delivered correctly to the customer or location indicated from the order information. Treasury Services Advisor
Bank of America
April 2010 to June 2018
Provide day to day resolution of moderate to highly complex account inquiries and operational requests for clients which included account servicing management. Based on clients request, managed and handled escalations of complex issues within the servicing framework for bank products offered. Worked with business partners to ensure timely resolution. Monitored accuracy of data input into systems of record, information gathering, generated reporting for cases outstanding, and worked with partners for troubleshooting. At all time maintaining high standards on internal operations as well as financial controls to ensure risk mitigation protecting the client and the bank. Communicated detailed resolution of issues with clients as well as all levels of management, technology partners, and if needed vendors to ensure understanding and client satisfaction. Maintained a large pipeline that required daily prioritizing and organizing.
Card Services Specialist Customer Service
Bank of America - Brea, CA
November 2007 to April 2010
Provided exceptional customer service for our business card customers. Cross selling products to deepen customer relationships. Researched issues and provided solutions for our customer. Serve as the primary point of contact for customer by accessing their banking needs via telephone. Delivered a high level of service through identifying relationship opportunities. Matching appropriate products to customer needs. Research and resolving a wide variety of issues to include setting expectations and completing fulfillment request
Mortgage Banker Assistant
Lending Tree - Irvine, CA
December 2004 to November 2007
40 hours per week
Contact customers that have inquired into refinance options through the internet, call and various other options, work with them to identify their needs and what the borrower is looking to accomplish through the refinance process, began the process by developing a relationship with the borrower to gain trust so at all times the customer was comfortable. Walked through the entire application process with the borrower and ran it through our certification process to see what programs they would qualify for to best fit their needs and goals. Work closely with Sr. Banker in a team environment to ensure the borrower's needs were met and the file was sent to the processing department correctly and efficiently. Also lead several projects to assist in process improvement and customer satisfaction by evaluating turnaround times and processing timelines to mitigate risk and assist in prioritizing customer needs and expediting files.
Transaction Coordinator
Lending Tree
November 2003 to November 2004
40 weeks per week
worked with customers that had inquired about refinancing their current mortgages obtain all information for customer and warm transfer them to a Sr. Mortgage Banker to ensure retention as well as proper customer service goals and making sure the customer had a great experience with Lending Tree. Occasionally helping the agents answer calls to promote team work and maintain a high level of customer service.
Education
High School Diploma in General Studies/Education
Fullerton High School - Fullerton, CA
Skills
• Microsoft Office, Microsoft Word, Excel, Reporting. Internet Skills, including email (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• CSR
• Time Management (10+ years)
• Sales (5 years)
• Inventory (5 years)
• Cashier
• Data Entry (10+ years)
• Mortgage Loan (2 years)
• Operation
• Invoice
• Analysis Skills (8 years)
• Communication Skills (10+ years)
• Banking
• Microsoft Office
• Loan processing
• Microsoft Excel
• English
• Loan origination
• Underwriting
• Driving
• Flatbed
• Supervising experience
• Writing skills
• Upselling
• Organizational skills
• Order fulfillment
• E-commerce
• EDI
• Maintenance
• Painting
• Plumbing
• HVAC
• Hand tools
• Power tools
• Mechanical knowledge
• Freight Experience
• Electrical Experience
• Facilities maintenance (Less than 1 year)
Links
http://LinkedIn.com/in/gabriel-rodriguez-59074480
Certifications and Licenses
CDL
Driver's License
Driver's License
Non-CDL Class C
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