Edward J. Vinson

Email: ad1l7q@r.postjobfree.com Cell: 973-***-****

Address: Lincoln Park, NJ 07035

Customer Service Manager

Client Relationship Professional with substantial experience. Customer centric and focused problem solver with the ability to create solutions to every-day issues while leading others. Proven track record in creating safe, efficient, and welcoming client environments by developing relationships, providing guidance, and ensuring all the customer's needs are met.

Courtyard By Marriott

Night Auditor 2023-Present

Single associate working overnight hours to help all guests with checking into the hotel and answering any questions

Conduct and balance closing audits to settle nightly room, and restaurant revenue

Close point of sale program to generate and scan daily reports and email to appropriate managers

Check guests in upon arrival

Answer guest questions via telephone, and in person

Staples 2023-2023

Customer Service Inventory Specialist

Transported goods from stock room to the sales floor

Replenished merchandise on the shelves

Answered customer questions and directed them to area in which items could be found

PrimePay

Client Success Representative 2021-2022

Collaborated with clients regarding their pay roll

Received pay rolls via fax, email, or phone to process into the Prime Pay computer system

Managed questions regarding all topics related to pay roll issues

PennReach Inc 2015-Present

Family Caregiver

Making sure all doctor appointments are made

Driving to all appointment including doctors, shopping and invited functions

Washing and folding weekly laundry

Wilshire Grand Hotel

Night Auditor 2010 - 2021

Sole employee working overnight hours assisting all guests in a sincere and courteous manner to enhance client satisfaction, hotel brand equity and maximize repeat business

Reconciled the hotel's daily accounting to ensure an accurate assessment of both room use and revenue collection

Conducted and balanced closing audits to settle nightly room, movie, restaurant, and banquet revenue

Generated daily reports, dropped cash, authorized guest credit cards, processed customer direct billings, and tracked sales data

Registered and processed guests promptly upon arrival

Served as the escalation point on behalf of the hotel for guest complaints to quickly resolve and eliminate concern

Crowne Plaza Paramus Park

Hospitality Service Agent 2010 - 2010

Balanced front desk bank to ensure proper cash flow was available and reconciled from prior shifts

Performed, ran, printed, and distributed nightly audit reports to close out hotel daily transactions and prepared for morning shift

Best Western Regency House & Hotel

Guest Service Agent 2009-2010

Responsible for fielding booking inquiries through the front desk, aiming to convert as many inquiries to reservations as possible to increase hotel revenue

Audited and balanced front desk bank to ensure proper cash flow was available and reconciled from prior shifts

Utilized active listening to anticipate and address any needs or concerns

Ran daily departure and arrival reports to predict room availability to maximize hotel occupancy

Saddle Brook Hotel & Conference Center

Front Desk Agent 2009 - 2009

Utilized House Count Summary to predict room availability to maximize hotel occupancy

Partnered with sales representatives to provide & convert booking leads to maximize revenue

Coordinate pre-assigned room reservations for same day and next day check in

Parsippany Hilton

Assistant Director of Hospitality 2008 - 2009

Assisted the housekeeping manager in staff strategy for weekly scheduling of staff and human resourcing responsibilities such as training, and retraining employees during monthly departmental meetings

Prepared daily work sheets for Room Attendants and Housemen including end of day reconciliation

Chauncey Conference Center

Hospitality Assistant Manager 2005 - 2008

Responsible for the efficient start of morning shift including set up of both housekeeping and laundry departments

Audited common areas, guest, and conference rooms to ensure quality was above hotel expectations

Performed monthly inventories to ensure supplies were ordered to maintain proper levels

Automatic Data Processing Inc. (ADP)

Client Account Representative 1998-2005

Spearheaded a revised credit process which resulted in faster and more accurate payment of valid credits

Utilized ADP PC Payroll for Windows to interact with clients and provide customer service to ensure all payroll questions were answered and needs met

Responsible for troubleshooted inaccurate or missing client credits for cancelled features

Education

Bachelor of Science – Fairleigh Dickinson University

Summary of Further Qualifications

Working knowledge in Microsoft Office, Visual Matrix, QNQ, Outlook, Teams, ADP PC for Windows, PrimePay Software and Fosse

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