Magda Talbert

Mount Prospect, IL ***** 847-***-**** ad1l7f@r.postjobfree.com

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast paced settings.

Work History

Vital solutions (Contract Job)

January 2023- March 2023

● Data entry using Ms Excel, Ms Word, and Google sheets

● Email and chat representative to help find solutions Research Assistant for the Statistical Institute of Belize/ Unicef

(August 2019- November 2021)

● Recorded and analyzed data to produce reports to results.

● Maintained up-to-date records of research activities ad results for future reference.

● Performed statistical, qualitative, ad quantitative analysis.

● Reviewed documents and data to identify trends and patterns.

● Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.

Customer Care Representative

(April 2015- September 2017)

● Promptly responded to inquires ad requests from prospective customers.

● Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

● Addressed customer complaints and mitigated dissatisfaction by employing timely and on- point solutions.

● Assisted call- in customers with questions and orders.

● Cross- trained and backed up other customer service managers. Customer Service Cashier (Government Of Belize)

(August 2009- December 2013)

● Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

● Counted money in drawers at beginning and end of each shift.

● Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

● Operated cash register to recorded transactions accurately and efficiently.

Middle School Teacher (St. Matthew Government School)

(April 2008- June 2008)

● Planned and implemented integrated lessons to meet national standards.

● Increased educational expertise and knowledge by participating in instructor- orientated workshops.

● Designed detailed learning plans for struggling students based on tests, homework and assignment records.

● Created lessons and online testing materials to facilitate remote learning.

● Boosted cultural awareness by incorporating children literature from world cultures.

Education

(June 2006)

High School Diploma in Business Studies

( Belmopan Comprehensive High school)