Customer Service Coral Springs

**********@*****.*** 561-***-**** **** NW **TH AVE APT201 CORAL SPRINGS FL, 33065

PROFESSIONAL SUMMARY

Goal oriented student who’s seeking to use experience and communication skills to resolve, enhance, and transform the face of customer interaction.

WORK HISTORY

Cinch Home Services. Sunrise, FL

Support Services 06/2019 - Current

• Effectively manage and address high volume of incoming calls and emails. Maintain adherence to organizational customer service standards by resolving issues and answering inquiries in a timely manner.

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners. Create spreadsheets with large numbers of figures without mistakes

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

•Keep records of customer interactions, process customer accounts and file documents

First Data. Coral Springs, FL

Senior Contact Center Specialist 09/2017 – 06/2019

Serve as the first point of contact for customers, delivering excellent customer service.

Provide assistance to my peers in support in finding more information on what procedure needs to be used based on the client situation

Take over supervisor calls and helped deescalate calls in where the merchant was irate or unhappy and requested to speak with a Supervisor

Effectively manage and address high volume of incoming calls

Maintain adherence to organizational customer service standards by resolving issues and answering inquiries in a timely manner

Work with clients on an account by account basis to resolve particularly complex/sensitive client discrepancies through investigating the situation, objectively evaluating the facts, and making a sound judgment to resolve the situation in a timely and proactive manner

Sutherland. Coral Springs, FL

Customer health care advocate 10/2014 - 09/2017

Analyze and organize office procedures, such as bookkeeping and clerical services.

Demonstrated ability to prioritize multiple tasks, meets deadlines, and provides quality service.

Demonstrating flexibility and ability to learn quickly.

Acquired excellent communication and interpersonal skills with the public and coworkers

Communicated with customers daily Communicated information clearly and accurately

Reviewed claims for completeness, accuracy, and correct coding

SKILLS

Interpersonal skills

Customer service

Decision-making

Financial

Excel

PowerPoint

Microsoft Word

Organizing

Policies

Profit

Quality

Reporting

Researching

Team work

Written communication

EDUCATION

Florida Atlantic University

Boca Raton, FL

Bachelor of Arts: Health Administration

Kristin Webster

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