Practice Manager
Resume:
Stephanie Salquero
Practice Manager
Miami, FL **147
ad1l74@r.postjobfree.com
Medical office professional with over 10 years of experience in front and back medical office duties. Personal and career objectives that mesh with those of the organization. Authorized to work in the US for any employer
Work Experience
Practice Manager
Abita Eye Group - Doral, FL
April 2019 to Present
• Supervise and guide the front desk, call center and eligibility team to ensure seamless office operations.
• Oversee the maintenance of patient accounts, including updating personal and financial information.
• Assist patients in distress by responding to emergencies and providing necessary support.
• Maintain strict confidentiality of medical, personal, and financial patient information.
• Collaborate with upper management to implement office policies and procedures.
• Coordinate and manage office resources efficiently.
• Handle inventory management and ordering of office supplies.
• Serve as the primary point of contact for office-related matters.
• Assist with employee onboarding and training when necessary.
• Manage day-to-day office tasks, ensuring a smooth workflow.
• Play a pivotal role in maintaining a welcoming and organized office environment.
• Review and approve timecards and personal time off (PTO) requests.
• Assist the center administrator by responding to emails, answering telephone calls, and completing assigned tasks.
• Ensure that all staff members answer telephone calls in a timely and polite manner; demonstrate exceptional customer service; and communicate with customers in a courteous, professional, cooperative and mature manner.
• Oversee and maintains a safe environment for employees, patients and visitors.
• Provide health insurance information and forms to employees as instructed by the Department of Human Resources.
• Schedule appts
• Check in/Check out
• Obtains Authorizations
• Check Eligibility
• Schedule surgeries
• Answer phone/Listen to VMS/ return calls
• Study coordinator for myopia
• Credentialing the doctors
• Secretarial work
• Collect copays/deductibles
• Billing
• Appt reminder/Call no shows
• Order office supplies
• Notary
• In charge of the google reviews
• Schedule lunches for the doctor
• Call reps for samples
ASSOCIATE REP, MEMBER SERVICES
MOLINA HEALTHCARE - Doral, FL
December 2018 to April 2019
• Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
• Resolves member inquiries and complaints fairly and effectively.
• Provides product and service information to members and identifies opportunities to maintain and increase member relationships.
• Recommends and implements programs to support member needs. INTAKE COORDINATOR
UNITED HOMECARE - Doral, FL
July 2017 to October 2018
• Receives health plan authorizations.
• Processes new admissions and creates electronic records in corresponding EHR.
• Processes discharges in corresponding EHR.
• Updates EHR to reflect authorized services.
• Works with Home Health department to staff new admissions in a timely manner.
• Communicates service interruptions (suspends and resumes) and service changes to Home Health Coordinators.
• Creates initial CMS order in appropriate EHR system for new clients.
• Maintains client electronic records up to date.
• Enters authorizations details into EHR database and ensures that schedules match current authorizations.
• Maintains regular communication with Home Health department to ensure schedules are followed per authorization.
• Recognizes and notifies supervisors of any potential authorization or service problems. INJECTION COORDINATOR, ADMINISTRATIVE ASSISTANT
ARAN EYE ASSOCIATES - Coral Gables, FL
March 2014 to July 2017
• Assist in completing all insurance verification securing approval, obtaining referrals and authorizations
• Retina injections scheduling
• Take and manage phone calls for rapid and effective communication, for both English and Spanish speaking patients
• Improve patient flow and doctor's satisfaction
• Coordinate patient care with pharmacies
• Enroll patients in copay assistance
• Ensured all office supplies are in place
• Coordinate and log patient's transportation
• Confirm and update patient's demographics for every date of service ADMINISTRATIVE ASSISTANT
CARDIOVASCULAR OF SOUTH FLORIDA - Miami, FL
March 2013 to March 2014
• Daily cash and receipts flow in the clinic, collecting deductibles and non-insurance procedure payments
• Plan and prepare work schedules for front desk team
• Improve patient and doctors flow and satisfaction
• Call and confirm appointments with 2 days prior
• Front Desk duties, check-in, check-out, medical records
• Scheduled patient's appointments for outside tests (labs, diagnostic tests) ADMINISTRATIVE ASSISTANT, MEDICAL ASSISTANT
AMERICAN CARE - Miami, FL
November 2010 to March 2013
• Take and manage phone calls for rapid and effective communication
• Improve patient flow and doctor's satisfaction
• Front Desk duties, check-in, check-out, medical records
• Daily cash receipts flow in the clinic, collecting deductibles and non-insurance procedures payments
• Making outgoing calls to confirm appointments, collect lab reports
• Coordinate patient care with Home Health agencies
• Assisted in completing all insurance verification and workers compensation, securing administrative approval. Obtained referrals, authorizations for procedures and processed claims to insurances EKG technician
INTERSHIP, DR. FRANCIS CRESPO/ DR. MANUEL GARCIA - Miami, FL September 2009 to November 2010
• Take and manage phone calls for rapid and effective communication
• Improve patient flow and doctor's satisfaction
• Front Desk duties, check-in, check-out, medical records
• Daily cash and receipts flow in the clinic, collecting deductibles and non-insurance procedure payments
• Collect laboratory urine samples, stool, blood work
• EKG technician
• Vitals
• Prepare rooms for every patient that came to the practice
• Confirm appointments for the following day
Education
ASSOCIATES OF SCIENCE in Health Care Administration BROWN MACKIE COLLEGE
May 2014
Diploma in MEDICAL ASSISTANT
EVEREST INSTITUTE
June 2009
Skills
• Cpt (10+ years)
• Crm (Less than 1 year)
• Customer relationship management (Less than 1 year)
• Ehr. (5 years)
• Electronic health records (1 year)
• Emr (Less than 1 year)
• Excel (1 year)
• Excellent multitasker (10+ years)
• Excellent written and verbal communication skills (10+ years)
• Fast learner (10+ years)
• Icd (5 years)
• Icd-9 (5 years)
• medical terminology (5 years)
• mentor (5 years)
• Microsoft office (5 years)
• Ms office (1 year)
• Office medical (10+ years)
• Outlook (Less than 1 year)
• Powerpoint (1 year)
• simultaneously (Less than 1 year)
• Call Center (5 years)
• Customer Service (10+ years)
• Bilingual (10+ years)
• ICD-10 (5 years)
• Medical Billing (5 years)
• Medical Office Experience (10+ years)
• Insurance Verification (5 years)
• Medical Coding (5 years)
• Medical Scheduling (10+ years)
• Medical Records (10+ years)
• Practice Management (5 years)
• Healthcare Management (5 years)
• Recruiting (5 years)
• Anatomy Knowledge (5 years)
• Human Resources (5 years)
• Triage (5 years)
• Clerical Experience (10+ years)
• HIPAA (10+ years)
• Management (5 years)
• Experience Administering Injections (5 years)
• Physiology Knowledge (1 year)
• Employee Orientation (5 years)
• Accounting (5 years)
• Laboratory Experience
Additional Information
SKILLS
• English/ Spanish - strong written and verbal communication skills
• EMR
• Microsoft Office: Word, Excel, PowerPoint, Outlook
• NextGen Practice Management
• NextGen EHR
• CRM/QNXT
• Knowledge of medical terminology, CPT & ICD-9, ICD-10 codes
• Team player with professional demeanor who handles multiple projects simultaneously in a fast- paced environment
• Professional interpersonal relationship skills to work well with patients, staff and physicians
• Ability to coach and mentor others
• Fast learner
Contact this candidate