CHRISTINA BURROUGHS

**** ***** **

Haines City, Fl 33844

863-***-****

ad1l68@r.postjobfree.com

MEDICAL ASSISTANT/PHLEBOTOMIST

Experience in a multi physician family medical practice and additional healthcare experience as a Cardiac tech and Phlebotomist. Also known for dedication and providing premium patient care.

Skills Include:

Take vital signs

Perform all phlebotomy functions and preparation of specimens for testing

Utilize laboratory techniques to perform routine test

Expert use of computer functions such as EMR, patient data input and billing, including excel spreadsheets, office pro, charting, etc.

Manage patients' files, charts, and medical records

Answer incoming patient and physician referral calls and scheduling appointments

Prepare treatment and examining rooms

Knowledge of medical terminology

Knowledge of the proper application of aseptic techniques

Maintain and ordering supplies

Record patient’s blood pressure, pulse and weight

Phone and chart medications ordered by the physicians

Assist in making follow-up appointments and consultation appointments with other specialists for patients

Adhere to established clinic/office policy and procedure directives. Training and technique instruction of other associates on blood draws and office procedures

Acting as a liaison between patients and customer service

Education:

Harris School of Business, Phlebotomy Tech, Certified in First Aid & CPR,

Medical Assistant (MA), Jan 2009-Sept 2009

South University, BA Allied Health Science, Present

Wor-wic Community college 6/2006 to 8/2008

Experience:

Clarios 10/2021 to 4/2022

Healthcare Coordinator

Managed health records for employees, performed lead level blood draws and testing, tracking lead levels for 300 employees monthly, with excel. Also performed basic medical attention for burns, cuts and other injuries. Also help employees locate other medical professionals for additional care. Work with customer service to resolve any issues that the clients may have.. verify with providers that diagnosis codes are correct for billing purposes.

Bay health Medical Group,10/2019 -6/2021

Cardiac tech

Patient in-take, vitals, EKG’S, medical history, medication reconciliation, medication refill requests. Assisting provider with dressing changes on procedures working in the front desk to check in patients and check out patients as well as schedule medical appointments for other providers .

Quest Diagnostics, 07/2019- 10/2020

Phlebotomist

Phlebotomist for a full-service medical facility. Patient from the practice as well as outside practices. Perform intravenous blood draws, as well as drug testing and other lab functions, maintain lab logs, order supplies, requires computer skills, as well as communication skills with the client and with the patients. Also took the role of customer service for patients who had billing questions. Also serve providers with questions in reference to testing and testing requirements.

Laboratory Corporation of America, 7/15-7/19

Phlebotomist

Perform all phlebotomy functions of the office, intravenous blood draws and other sample collections, from all ages at the physician’s request, working with customer service for any changes and add-ons, maintain daily logs and reports, maintain and order supplies, In addition to excellent patient care and specimen processing, training new and seasoned employees on techniques and the office flow, communicating questions and information between lab and the account. Maintaining quality collections and accurate patient information work with customer service to resolve issues with testing also help patients with billing issues.

Anne Arundel Medical Ctr. 02/2013-12/2014

MSO/ MEDICAL ASSISTANT

Experienced in specialist offices, primary care, Ob gyn, Women’s Health etc. Check in check out, EMR, Vitals, office visit notes, scheduling diagnostic testing and medical care procedures, verification of insurances, medication verification, medical records requests, medication refill requests etc...

Bio- Reference Laboratories 12/2011-08/2013

Phlebotomist

Perform all phlebotomy functions of the office, intravenous blood draws and other sample collections, from all ages at the physician’s request, working with customer service for any changes and add-ons, maintain daily logs and reports, maintain and order supplies, In addition to excellent patient care and specimen processing, training new and seasoned employees on techniques and the office flow, communicating questions and information between lab and the account. Maintaining quality collections and accurate patient information

Nemours/Favorite Healthcare Staffing 01/2011-12/2011

Medical Assistant /Ortho Tech

Traveling from site to site performing medical assistant/ortho tech duties at the request of my employer. Duties include medical office paperwork, back office, Lab processing blood draws, patient education. Testing, injections, EKG’s, wound cleaning and care, cleaning and stocking rooms assisting, staple removal, crutch assembly, brace placement, the physician with small surgery procedures etc.

Concentra /Favorite Healthcare Staffing 5/2011-8/2011

Certified Medical Assistant

Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assist several MDs as well as PA and RN team in ensuring optimal patient care and smooth daily functioning of office. Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors to focus on the health concerns of their patients. Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests (EKGs, biometric, chemistry analysis, cultures, urinalysis, lab preparation etc. Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

CERTIFICATIONS

National Safety Council First Aid

America Heart Association CPR certified

OSHA and HIPAA compliant

Previous Employers: MBNA, customer care, US healthcare customer service, BankofAmerica, customer service and promoted to Branch-Universal Banker

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