JESSICA J MARTINEZ

EDUCATION/CERTIFICATES

PA Accident and Health, Life and Fixed Annuities license Active until February 2024 Bachelor’s in Finance Strayer University, 2015

Master’s Certificate in Project Management Villanova University, 2012 CompTIA A+ Certification Pima Community College, 2010 Associates in Business CCAC – Boyce, 2004

Associates in Legal Office Administration ICM School of Business (Kaplan), 1999 PROFESSIONAL EXPERIENCE

CARNEGIE- MELLON UNIVERSITY January 2023- February 2023 Administrative Assistant (Contract)

● Completing GPA calculations for applicants of the 2023 academic year

● Worked with International applicants to determine how their scales apply to the requirements

● Additional projects would be assigned if assistance would be needed in other areas where a strict deadline was approaching

FRINK-HAMLETT LEGAL SOLUTIONS February 2022- June 2022 Project Coordinator (Contract)

Worked as a project coordinator for a national telecommunication company on a temporary assignment. Supported the project managers with various administrative tasks, tracking project deliverables, and maintaining accurate files for projects preparing for completion.

● Tracking of different project status

● Data entry

● File uploads and downloads

HEALTHCARE SOLUTIONS TEAM November 2021 - November 2022 Sales Consultant

Providing a wide range of health benefit products for Individuals and small businesses. Consulting consumers on what plans and services match their needs.

● Marketing of multiple providers

● Sales

● Tracking of leads

● Keeping up to date with changes to the health insurance industry AIRGAS SPECIALITY PRODUCTS February 2016 - October 2021 Customer Service Specialist

Responsible for supporting customers and the Sales department with scheduling of hazmat materials, payroll preparation/guidelines, supply of product, accounts payable, forecasting usage and administrative operations of the plant.

● Receive and process order requests for bulk ammonia from over 133 customers.

● Coordinate with plant managers, drivers, and customers to efficiently manage the delivery schedule.

● Monitor tank levels of 16 accounts and coordinate deliveries/repairs on a daily basis.

● Assist colleagues with monitoring an additional 26 accounts when needed.

● Submit weekly payroll entries and expense documents for 46 hourly employees.

● Oversee and collaborate with colleagues & 5 suppliers to ensure product stock is maintained.

● Accurately perform daily inventory control to minimize shrink to less than 1%.

● Complete month end reports for product inventory and distribution equipment.

● Serve as an acting manager when the manager is out of the office. LEARNING SCIENCES INTERNATIONAL March 2015 – August 2015 Account Manager

Responsible for managing over 100 school districts both in configuration and maintenance of their evaluation software, creating and analyzing survey results from professional development training, participating in engineering projects to improve the client’s experience and customer service for book orders.

● Transform and decipher data to be reflected in district reports using Excel.

● Lead a successful process improvement project for survey results and analysis.

● Developed logistics for book operations with warehouse and vendors.

● Completed staff development & training for administrative and data entry positions.

● Interview incumbents for roles in the Fulfillment department. VERIZON WIRELESS

Executive Relations Coordinator February 2005 – July 2014 Responsible for investigating and resolving complaints submitted to Verizon Wireless executives, the Better Business Bureau, and Federal/State agencies from Verizon Wireless customers in both verbal and written formats while meeting strict deadlines, collaborating with Public Relations, Legal, Marketing and various internal departments to resolve and negotiate highly escalated concerns.

● Researched and analyzed complex issues to create regional and executive reports.

● Identified feedback and process improvement opportunities to be implemented through various business channels.

● Delivered staff development & training of new employees to the department.

● Played an active role in multiple process improvement projects on policies and system access for the Department and Customer Service.

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