Customer Service Representative

Hope S. Maynard

*** ******** ******

Brooklyn, New York 11206

ad1l4m@r.postjobfree.com

Hard working front desk receptionist/customer service representative with excellent communication skills. Professional and pleasant personality with the ability to multi-task while possessing strong computer skills and work ethic.

Experience

04/27/1992-Present

Receptionist/customer service Representative

Answering incoming calls

Data Entry

Typing 60-70 Wpm

Filing

Performed general receptionist duties

Processed medical claims

Resolved all member inquiries and complaints

Communicating with all medical providers

Exception Customer Service

Operation of all office equipment including Pitney Bowes

Processing Medical Claims

Corresponding with medical facilities, medical providers

Corresponding with Medicare and all medical insurance companies

Telemarketing (Five years)

Education

09/1981-06/1985

High School Diploma, Norman Thomas High School

Business Administration

Skills

• Data Entry

• Typing 60-70 WPM

• Medical Claim Processing

• Microsoft Word

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