KARLA COELLO

Miami, FL

+1-786-***-**** ad1l48@r.postjobfree.com linkedin.com/in/karla-coello

GLOBAL HR EXECUTIVE LEADER

High-achieving leader with extensive experience providing dynamic leadership in Human Resources across diverse local and global settings. Results-oriented strategic visionary drives transformative organizational change and delivers profound results. Expertise in leading cross-functional teams to seamlessly align with HR and business strategies. Innovative and digitally driven with strong background in HR technology implementation and operations, focuses on operational excellence, and elevating employee experience. Multilingual and culturally attuned approach to foster effective collaboration in diverse environments. Applies hands-on approach to oversee large-scale, high-impact projects emphasizing teamwork and cross areas collaboration with the ability to influence at all organizational levels.

• Leadership

• Strategic Planning and Execution

• International Program Management

• HR Transformation

• HR Technology and Solutions

• Workday Implementation and operations

• HR Operational Excellence

• HR Service Delivery

• Process Improvement

• Employee Experience Enhancement

• Data and Analytical Mindset

• Local and Group SOX Control Compliance

PROFESSIONAL EXPERIENCE

MILLICOM INTERNATIONAL SERVICES Feb 2013 – Dec 2023 Global Telecommunication company headquartered in Luxembourg & Miami. Provides digital services in Latin America, and previously in Africa, servicing 50M+ customers. $5.56B in revenue; 19K+ employees. Global Digital HR and Transformation Director, United States (Oct 2022 – Dec 2023) Led Global HR Transformation program that spanned headquarters (US and Europe - 4 countries) and LATAM region

(8 countries), reporting directly to CHRO and leading 12 HC directly, and oversaw multi-disciplinary team of 20 HC as part of HR Transformation program. Accountable for HR Transformation budget and resources, HR technology and digital area budget along with vendor management, global HR Strategy and Planning to ensure successful execution.

• Led Global HR strategy and programs, driving major and impactful projects from design to execution based on business and HR requirements.

• Executed agile delivery of HR operations and solutions, supporting growth during expansions into new business units and legal entities, consistently enhancing employee and manager experience.

• Led Global HR Technology Workday implementation for 12+ countries across Europe and Latin America, including defining requirements, system selection, data conversion, implementation, testing, stabilization, and digital operations.

o Impacted digitalization of 210+ processes for employee lifecycle in single Global HR system in Workday Modules: Core HR, Recruitment, absence, benefits, core and advance compensation, reporting, with 63+ interfaces with payroll and other key systems.

• Coordinated global HR operating model redesign, involving consultants, country operations, and local stakeholders. Streamlined work processes for 350+ positions and established center of excellence in HR.

• Strategically achieved millions in savings through a business plan focused on reorganization and system simplification.

• Defined and managed governance for HR compliance, encompassing local regulations, group controls (SOX), and data privacy.

Global HR Strategy and HRIs Manager, United States (Jan 2017 – Sept 2022)

Oversaw Global HR planning and key initiatives aligned to business and HR strategy. Planned required resources, roadmap and budget related to key strategic initiatives with successful execution. Reported directly to CHRO, led 3 HC, and oversaw 15 cross-functional team members.

• Provided instrumental support for internal transformations, mergers, acquisitions, and divestiture initiatives across diverse countries spanning Africa, Europe, and Latin America.

• Ensured executive visibility at both global and local levels, which influenced organizational support for execution.

• Acted as HR representative for critical processes within global functions.

• Led global strategic key projects and yearly planning to achieve key results.

Global HR Special Projects Manager, Luxembourg and London (Feb 2013 – Dec 2016) Contributed to strategic HR projects that were pivotal for driving business development across corporate offices (3 countries), Latin America (7 countries), and Africa (6 countries). Coordinate cross-functional teams across group. Orchestrated strategic HR planning, objectives, and tasks across global, regional, and in-country HR teams.

• Enhanced human resources tools and systems to improve efficiency.

• Provided data-driven insights that impacted global KPIs through rigorous reporting and analytics.

ADDITIONAL ROLES HELD PRIOR TO 2013

Executive Assistant Country Manager

• Coordinated and supported critical projects and financial management across diverse business units and back-office projects.

QUALITY ASSURANCE AND HR RESPONSIBLE AT CONSULTANCY FIRM, Mexico

• Led quality system certification and facilitated company scaling by coordinating multidisciplinary teams to meet evolving organizational needs and priorities.

SPECIAL PROJECTS AND PROCESSES AT TIGO HONDURAS AND MILLICOM, Various Countries

• Coordinated Employee Opinion Survey for 14 operations in collaboration with Towers Perrin, London

(international survey research).

• Led integration for HR area in acquired operation during 4-month assignment, Tanzania.

• Committee Member for project HR systems and operational improvements, El Salvador, and Colombia.

• Played pivotal role in process improvement and product development efforts, Honduras.

EDUCATION

Digital Transformation Strategy, Executive Education, Yale School of Management, expected completion Dec 2023 Master of Business Administration (MBA), International Businesses, National Autonomous University of Mexico and University of Cantabria, Mexico, and Spain, 2011

Industrial Engineer, specialization in Quality Systems, Central America Technological University, Honduras 2005 Intercultural Exchange Year, L.O. Vrouwlyceum, Belgium, 2001

LANGUAGES

English, Fluent

Spanish, Fluent

Dutch, Basic

French, Basic

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