TIA HARRIS HAYWOOD

**** **** *** **** **** Dallas, TX 75232 214-***-**** ad1l0z@r.postjobfree.com

PROFESSIONAL PROFILE

Perceptive, hard-working, and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Communication Platforms – Zoom, MS Teams, and Google Meet.

Microsoft Office Applications – Word, Excel, Outlook, Access, and PowerPoint Type 28 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Insight Global/ Allivet Online Pet Pharmacy – Dallas, Tx 06/2023-08/2023

Customer Service Representative – Call Center (Remote)

Respond to customer emails.

Answer any inquiries.

Place orders.

Cancel orders.

Refunds.

Price matching.

Answer any product questions about pet medication.

Amazon – Dallas, TX 06/2022 – 11/2022

Warehouse Associate

Pack orders and place boxes on the line to be sorted and labeled for shipping.

Maintain safe operating environment and work effectively in a fast-paced, deadline-driven environment.

Keep accurate logs of work performed.

Meet production goals and deadlines to maintain schedule and communicate effectively with team members.

Chewy – Richardson, TX 10/2021 – 04/2022

Customer Service Representative – Call Center (Remote)

Answered and handled inbound and outbound calls.

Updated profile information, upsold services, placed orders, and tracked shipment.

Documented activities and interactions in an accurate and thorough manner.

Maintained confidentiality of private information.

Stitch Fix – Dallas, TX 02/2021 – 06/2021

Picker

Picked orders from various locations and loaded onto pallets.

Packed and prepared orders for shipment.

Adhered to strict safety, quality, and production standards, and worked effectively in a fast-paced environment.

ADDITIONAL EXPERIENCE

Chime Solutions – Dallas, TX Customer Service Representative – Call Center 09/2019 – 03/2020

Inpax – Garland, TX Delivery Driver / Customer Service 06/2019 – 09/2019

Private Duty Care – Dallas, TX Caregiver 06/2018 – 06/2019

Result Staffing – Dallas, TX Custodian 04/2018 – 06/2018

Stay-at-Home Parent – Dallas, TX Homemaker 04/2017 – 04/2018

Fedex – Hutchins, TX Package Handler 09/2016 – 04/2017

CMI Group – Dallas, TX Call Center Agent / Customer Service 01/2016 – 07/2017

VOLUNTEER EXPERIENCE

Volunteered at a Vet Clinic as a Vet Technician for 2 months

Contact this candidate