Richard Grant

267-***-****

ad1l0y@r.postjobfree.com

Hands-on Guest Service & Results-Oriented Brewery, Restaurant & Hotel Resort Management Professional

with strong skills in the following areas:

* Operations Management * P&L Responsibility * Hiring/Motivating Staff

* Increasing Guest Satisfaction * Developing/Implementing Training Programs PROFESSIONAL EXPERIENCE

TEN EYCK BREWING COMPANY Queenstown, MD

General Manager June 2023 -Oct 2023

• Oversee all brewery restaurant marketing, recruiting, training and overall operations

• Book and manage all brewery sponsored and private/semi-private events

• Created new food menu for full-time kitchen operations LAVIDA HOSPITALITY GROUP

CROOKED HAMMOCK BREWERY/TACO REHO Lewes, DE

General Manager/Regional Director of Operations Dec 2021 – May 2023

• Prepared and implemented business strategies and budgets for multiple locations

• Managed all aspects of operations of original brewery location before being promoted to Director for company's sister fast casual plus concept, Taco Reho • Served as proctor to get all Managers and Brewers Cicerone Certified WAIKIKI BREWING COMPANY SOUTH SIDE Wailea, HI

General Manager Feb 2021 – Nov 2021

• Opened 4th brewery pub restaurant for the company

• Assisted in overseeing both Maui locations

• Managed all aspects of operations, marketing, recruiting, training and accounting CLERMONT BREWING COMPANY Clermont, FL

General Manager Oct 2020 – Feb 2021

• Moved to Florida to be closer to family during Covid year and accepted position

• Managed high-volume brewery restaurant through re-opening period

• Returned to Maui when businesses re-opened, but still a Florida resident today WAIKIKI BREWING COMPANY LAHAINA

Lahaina, HI

General Manager Jan 2019 – Mar 2020

• Led opening of 3rd brewery pub, 1st location in Maui, for Hawaii’s 2nd largest brewing company

• Performed all recruiting/hiring in preparation for opening, and created the orientation & training programs plus operations SOPs

• Assisted in creating and implementing training program for new sister concept restaurant, Cheeseburger Prime in Honolulu

WRIGHTSVILLE BEACH BREWERY Wilmington, NC

General Manager Aug 2016 – Jan 2019

• Led the opening of brand new brewery pub from new construction and developed entire HR, accounting, marketing, training & daily operations SOPs, programs and policies

• Supervised sales team and worked closely with Head Brewer on all selfdistribution functions, strategies and reporting

• Created festivals, fundraisers and other weekly/monthly/annual events that resulted in record revenue days

CRESTLINE HOTELS & RESORTS COURTYARD MARRIOTT CAROLINA BEACH Carolina Beach, NC Assistant General Manager Aug 2013 – May 2016

• Achieved above 90% Associate Opinion Survey job satisfaction in 2014 & 2015

• Maintained above brand average GSS scores in Overall Satisfaction, Intent to Recommend Property, Staff Service Overall and all Food & Beverage categories

• HR manager and primary recruiter of hotel

BLOCKADE RUNNER BEACH RESORT Wrightsville Beach, NC Controller July 2012 - June 2013

• Maintained and supervised all HR, accounting and reporting functions for two properties

• Created and implemented a resort-wide and F&B specific budget from scratch

• Established a company mission statement and complementary principles to best re-define and outline new hiring and training practices BRINKER INTERNATIONAL MAGGIANO'S LITTLE ITALY

King of Prussia, PA Accounting Operations Manager

Oct 2003 - July 2012

• Developed a declining budget worksheet which controlled costs during economic recession and lower sales periods to maintain profit margins.

• Created a real-time banquet sales achievement/projections tracking sheet that helped incentivize banquet sales and was implemented/mandatory in all Northeast area restaurants.

• Developed a ranking system for service staff that is used for performance-based scheduling to best ensure guest satisfaction

• Performed accounting audits of all company restaurants in Northeast area CERTIFICATIONS & SYSTEMS

• Cicerone Level One: Certified Beer Server Certification,

• ServSafe Certification

• CPR/AED Certification

• Quickbooks, MarginEdge, ARRYVED POS, ALOHA POS, TOAST POS, MICROS POS, Open Table, FOSSE Property Management, E-Verify, HireRight, iCIMS, ADP, Paycor, Visual One Property Management, EATEC Inventory System, Newmarket Delphi Catering System, Single-Source P&L, Microsoft Office, Google Docs

EDUCATION

Rutgers- The State University of New Jersey Camden, NJ Bachelor of Science -Finance

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