Customer Service Quality Control
Resume:
Duncan Mwonzora
Restaurant Manager
PROFILE
Professional Profile
Restaurant Manager with 4+
years in Management and 10+
years in the Restaurant Industry.
Seeking an Opportunity to utilize
my FOH and BOH skills and my
ability to manage diverse teams.
Ability to train staff to the
highest standards of customer
service, ensuring increased
customer satisfaction.
PHONE:
EMAIL:
ad1kys@r.postjobfree.com
EDUCATION
Institute ofAdministration and
Commerce
Graduate in
Diploma in Human Resources
Management
2005 - 2009
SKILLS
Administrative skills.
Inventory management Events
management
Customer service Staff
training
ACHIEVEMENTS
Voted Employee of the
Month twice .
Work Experience
Manager – Achilles’ Restaurant and
Butchery FEB 2022 – to Date
Managed inventory accuracy within the
environment, executing cycle counts and
adjustments which resulted in 15% reduction in
stock losses
Effectively Upsold products by suggesting add-
ons that resulted in additional 2.5% in monthly
sales .
Manage and supervise day to day operations of front and back of house, staff Cash ups, opening and closing of the store .
Ensuring compliance with all food and beverage policies, standards and procedures
Back of House Manager – Der
Zuckerbaker German Bakery and
Restaurant April 2018 – March 2021
Took charge of opening and closing of the shop, cashing up, stock Control and visual merchandising .
Created and fostered warm customer relationships
Empowerring employees to provide excellent service by acting as a guest service role model, setting a good example of good customer service that created a positive atmosphere for guest relations .
Staff- training and reviews that ensured consistency in good customer service .
Coordinating of special events such as company outings .
Drove substantial increase in lunchtime sales by introducing lunchtime specials.
Receiving of stock and practising stock rotations that resulted in minimum stock wastage .
Stock- Control and G.R.V Office, South
Africa – Spar & Tops – Feb 2017 – April 2018
Capturing of goods received vouchers in time, which contributed to good time management skills .
Price management of products which ensured a flawless payment system .
Inter department goods transfers .
Claims returns and barcode corrections and invoicing. Receiving and warehouse sorting
Work Experience
Food and Beverage Attendent
Spur Steak Ranch / House South Africa
March 2010 – September 2016
Greeted guests, checked bookings and
escorted guests to their sitting places .
Presented menus and made
recommendations and assisted guests with
particular food allergies and preferences .
Competently and correctly processed
charges, produced bills and collected
payments .
Served and cleared food tables after
quests and practiced after sale service .
Practiced quality control of food and
beverages.
Top seller two times which contributed
to being employee of the twice .
Junior Catering Manager - Servco
Catering
Maputo - Mozambique –October
2009 – FEB - 2010
Reference
1- Peder Burger – Owner
Achilles’ Restaurant, Butchery & Biltong
Shop
Tel : +27-67-097-****
ad1kys@r.postjobfree.com
Simba - General Manager
Tel: +971-**-***-****
2- Andrew Ward – General Manager
Der ZuckerBaker
Tel : +27 79 297 902 9
Contact this candidate