Customer Service Representative
Resume:
P
Annette Prato
ad1kyb@r.postjobfree.com
Rancho Cordova, CA 95670
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
People skills
Customer service
Analytical
Problem resolution
Organization
Critical thinking
Multitasking
Friendly, positive attitude
Organizational skills
Microsoft Office
EXPERIENCE
Customer Service Representative
Rancho Cordova, CA
Walmart/ May 2019 to Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
Los Angeles, CA
AEGWorldwide/ Jan 2018 to May 2019
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Upheld quality control policies and procedures to increase customer satisfaction.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Clerk
Los Angeles, CA
Dpss Medical/ Feb 2015 to Oct 2017
Performed data entry and recordkeeping tasks to track company correspondence and updates.
Supported office clerical functions using word processing and other software, email and office machines.
Answered multi-line telephone system and routed calls to appropriate personnel.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
Directed clients and guests to correct departments, rooms and staff members.
Coordinated company records and resources to assist team members with special projects.
Trained office professionals on administrative procedures to keep file handling consistent and accurate.
Answered telephones, directed calls and took messages.
Reviewed files, records and other documents to obtain information or respond to requests.
Operated photocopiers and scanners, facsimile machines and personal computers.
Maintained and updated filing, inventory and database systems, manually or using computer.
Trained staff members to perform work activities and use computer applications.
Completed work schedules, managed calendars and arranged appointments.
EDUCATION AND TRAINING
High School Diploma
Cordova High School Jun 1994
Rancho Cordova, CA
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