Customer Service Sales Associate

Maria T. Coates

Elizabeth, NJ *****/ 908-***-****

ad1kws@r.postjobfree.com

PROFILE

Results-driven Customer Service Professional with self-confidence, integrity, and commitment to customer service excellence. Creative, pragmatic, and proactive problem-solver. Organized and attentive to detail, with demonstrated time management skills. Strong research, mediation, and negotiation skills gained from workplace experience. Knowledgeable in Microsoft Office Suite, including Word, Excel, and PowerPoint.

EDUCATION

RUTGERS UNIVERSITY, Newark, NJ

B.S.W. Social Services

2023-2025

UNION COUNTY COLLEGE, Cranford, NJ

Associate of Science in Social Work

2022-2023

Honors: Cum Laude, GPA: 3.6

WORK EXPERIENCE

Customer Service Associate June 2022 – October 2022

United Airlines Summer Intern Associate

·Deal with any customer service issues as necessary

·Coordinate flight schedules with passenger requests

·Help customers track information on flight bookings and cancellations

·Make reservations both online, in person and help passengers find deals

·Regularly help customers check in for their flight on the kiosks and computers

·Listen carefully to the needs of customers and efficiently help them solve the problems

Sales Associate/Customer Service January 2019 – July 2020

Banana Republic Factory, Elizabeth, NJ

·Provided customers with product selection and payment. Became a key resource for screening new hires

·Ensured the merchandise and items were well organized

·Worked effectively with vendors for supply and shipping

·Achieved Customer Service Award June 2019 for outstanding staff member.

·Submitted every transaction being received and recorded correctly

·Spoke to customers about our credit cards and promotion

Retail Sales Associate August 2017 – May 2018

Forever21, Elizabeth, NJ

·Ordered merchandise and kept track of inventory

·Created displays and managed overall appearance of the store

·Helped in the front line (cashier), completed transactions in cash, credit, and check

·Unloaded merchandise off truck

·Provided and promoted customer service through a process called F.I.R.S.T.- friendly greetings, identify need, respond, suggest styles, and thank customers

Sales Associate July 2016 - March 2018

Gymboree Outlet - Elizabeth, NJ

·Attended to customers' needs and helped them in picking desired styles

·Provided sales service with satisfaction

·Set up the clothes, Pc’s, and face-outs in the store.

Receptionist May 2015 – May 2016

Aicha Professional Salon – Elizabeth, NJ

·Greeted customers upon their arrival

·Promoted the sale of services and products

·Checked and made appointments for clients

·Processed transactions and managed clients even during peak demands

·Answered clients’ questions about services via phone, email or in person

Licenses/ Certifications

·Sora License

·Driver’s License

·CPR / AED License

·Substitute Instructional License

·Supply Chain Principal Certification

·Customer Service Operations Certification

·Transportation Operations Certification

·Inventory Management Certification

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