Jessica Mason

**** ****** ***.

Philadelphia, PA

856-***-****

EMPLOYMENT HISTORY

Wedgewood Village Pharmacy May 2021 – December 2021, January 2023-October 2023 Customer Care Specialist

Handled taking incoming calls from customers and doctors' offices. Accepted payment of invoices, placed orders for medication. Responsible for human, pet, and controlled substance orders. Licensed Pharmacy Technician with active license. Bath & Body Works October 2017 – January 2020

Supervisor

Responsible for handling all aspects of day to day retail setting including hiring, payroll, procurement, planning and executing full store resets, managing work orders, 3rd party vendor relations, customer service and direct sales, analyzing daily business metrics, regular audits of store media (including till reports and returns), conferencing, and opening/closing procedure. Walmart October 2016 - March 2017

Cashier/Customer Service

Handled customer facing services and checkout. Required accuracy, customer service skills, multitasking ability, and a calm demeanor during high traffic times. Steve's Cuts Summer 2016

Lawn Care Specialist

Handled customer acquisition, landscaping tasks, and long-term lawn care. Ensured prompt, full-service care and followup visits while managing the expectations of a small, but loyal 1

customer base.

EDUCATION

The Art Institute of Philadelphia - Culinary Arts Program 2007 - 2009 Highland Regional High School 1999 - 2003

SKILLS & QUALIFICATIONS

• Microsoft Word, Excel, and PowerPoint

• Adobe Photoshop and Illustrator

• Apple mobile computing devices

• InContact and Inview

• Strong attendance record

REFERENCES

Jonathon Beres

Bath & Body Works

Store Manager

856-***-****

Haley Pease

Bath & Body Works

Assistant Store Manager

267-***-****

Steve DeCecco

Steve's Cuts

Owner

856-***-****

2

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