Zach Yu

424-***-**** ad1kul@r.postjobfree.com PORTFOLIO GITHUB LINKEDIN

SKILLS JavaScript • Typescript • Node.js • Python • Ruby • HTML • CSS • React • Redux • Next.js • PostgreSQL • Sequelize Flask • SQLAlchemy • JSX • Psycopg • Alembic • Express • Pug • Docker • Heroku • Git • AWS • OOP • TTD EXPERIENCE

Support Engineer Vistar Media April, 2022 - June, 2023

● Utilized strong problem-solving skills and in-depth product knowledge to provide technical support to customers by effectively addressing and resolving incoming tickets and achieving a >95% customer satisfaction rate

● Oversaw ticket management system by creating and prioritizing tickets on the Scrum board and implementing timely and effective code updates for issue resolution in order to proactively identify and address code-related issues

● Achieved a 20% reduction in ticket resolution time by assessing support quality metrics and identifying areas for improvement, conducting root cause analysis, creating and utilizing scripts for common support requests, leading to enhancements in support processes and customer satisfaction by reducing manual workload and enabling the team to focus on more complex issues

● Provided valuable feedback from customer interactions, leading to the implementation of several product enhancements that improved overall product stability

● Facilitated and managed collaborative sessions between clients and cross-functional teams to identify and address issues, fostering open dialogue and effective problem-solving Software Engineer Technical Instructor App Academy August, 2021 - April, 2022

● Assisted with resolving code bugs and issues, performed code reviews, offered guidance on improving code responsiveness and readability, and advised on creating documentation

● Mentored students on class exercises via verbal explanation and code demonstration using remote technologies (Slack, Zoom), in order to clarify full-stack development concepts such as making fetch calls to APIs using modern async/await syntax

● Built curriculum material, including programming assignments, assessments, and projects for students to practice concepts such as object-oriented programming, unit testing, application designs, promises, and single responsibility principles

● Contributed to curriculum improvement with code reviews, opening GitHub issues, and making pull requests Information Technology Network Administrator Unilan Networks May, 2016 - March, 2021

● Set up and maintained server and network systems for 30+ client companies as an outside contracted IT

● Organized and collaborated with 3rd party vendors to ensure seamless transitions for implementations of new systems

● Secured networks by developing network access, monitoring, control, and evaluation to ensure all forms of intrusions were guarded against, as well as backup solutions to ensure swift recovery of data

● Proposed and implemented solutions for network security against outside access, while maintaining network performance through monitoring and analysis

PROJECTS

Schmenu (JavaScript, Python, React / Redux, Flask, SQLAlchemy, PostgreSQL, Heroku, CSS3) live github Application allows users to search local restaurants for specific dishes

● Implemented a multi-user experience using Javascript / Python to allow restaurant owners and their end users to have customized interfaces and unique functionality

● Designed a responsive search by sending requests through a back-end filter on dish names and description keywords to return a series of matching results regardless of casing

● Constructed an optimized system to allow users to read and comment on and rate dishes, with edit and delete functionality Table For Two (JavaScript, Python, React, Flask, PostgreSQL, AWS S3, Heroku, CSS3) live github Open Table inspired application for users to seek inspiration, search for, and make bookings by date venues

● Harnessed the unidirectional state management of Redux to simplify React components, manage data scalability for the application, and ensure immediate responsiveness of web pages without refreshing

● Integrated AWS S3 with custom upload functions in a separate table to enable an easy to use interface for image uploads accessible through multiple features, while allowing users an easy to use system and providing scalability using cloud services

● Managed the team as Scrum Master to create an Agile workflow: assigned duties as required, ensured deadlines were met on time, created goals and milestones, confirmed dependencies were completed in necessary order, and resolved team impediments EDUCATION

Computer Science Mount San Antonio College July, 2023 - Current Web Development App Academy March, 2021 - August, 2021 Completed a rigorous 1000+ hour full-stack software development bootcamp with a less than 3% acceptance rate. Relevant coursework includes: Object Oriented Programming (OOP), Test Driven Development (TDD), Algorithms, Data Structures, Systems Design & Architecture, Agile/Scrum Methodologies

General Studies University of California, Riverside September, 2011 - June, 2012

Contact this candidate