Victoria Briggs

Columbus, OH

614-***-****

ad1kug@r.postjobfree.com

Objective: To obtain a position with a progressive Institution that can offer growth and stability Summary of Qualifications

More than twenty years of effective customer service, extensive collections (commercial & consumer), administrative support, records keeping, banking, and a knowledge of medical coding and billing through agencies such as State MCR-Medicare/MCD-Medicaid, MRDD-Mental Retardation and Developmental Disabilities, BWC- Bureau of Worker’s Compensation, VA- Veteran Affairs and Commercial Insurances; a proven record of productivity, quality, and integrity.

Education

The Art Institute of Pittsburgh 2010 – Diploma Residential Planning Electronic Billing Systems Columbus, OH 2003 – Certified Healthcare Claims Processing Specialist Columbus State Community College Columbus, OH 1992 Major: Social Science

Minor: Marketing

Graduate of Southeast Career Center Columbus, OH 1989 – Advanced Studies in Business Management

Employment History

Best Choice HHA 2018 - Current

NURSE ASSISTANT/CLIENT AID: Interact directly with patients, providing comfort and transportation, monitoring their vital signs and assisting with daily living needs. McNeal Law Office 2017 - 2021

LEGAL ASSISTANT: Support lawyers with various tasks, including conducting legal research, drafting and reviewing documents, communicating with clients, preparing hearings, trials, and meetings, and organizing and maintaining files.

LiveLuxx LLC 2015 - 2017

ACCOUNT MANAGER: Customer care, intake (Residential, Commercial & Office), account setup, invoice billing, mailings, A/R specialist, collections all stages. Effective customer retention, negotiations, investigations and account reconciliations. E P Incorporated Billing of Accusation Contracts – Vendor Review

*Guardians DME Inc. Columbus, OH 2009 - 2015

*Midwest Medical Equipment Westerville, OH 2008 - 2010

*Columbus Medical Equipment Columbus, OH 2005 – 2008 SUB-CONTRACTOR: Job Responsibilities: Management consulting, accreditation, credentialing with MCR/MCD and commercial insurances, vendor and patient account intake. Extensive customer care, A/R specialist, medical collections all stages, insurance verification, a working knowledge of CPT and ICD-9/10 codes, familiar with MCR/MCD/BWC/VA policies and procedures, patient billing and 3rd party payer contact.

United Healthcare Corp 2012 - 2013

CREDENTIALING SPECIALIST: Practitioner credentialing, provider demographics (License, Insurance, & Liability) verification, provider outreach, acct. set up, and update status checks. Central Ohio Surgical Associates Inc 2011-2012

BILLING CLERK: Extensive customer care, A/R specialist, medical collections all stages, insurance verification, a working knowledge of CPT and ICD-9/10 codes, patient billing and 3rd party payer contact.

State Medicaid Ohio Re-bid / Vendor Review

Automated Health Systems Dublin, OH 2002-2005

Concera Corp Columbus, OH 2000-2002

SEASONED CUSTOMER SERVICE REPRESENTATIVE: Job Responsibilities: Customer service representative, new hire trainer, medical billing reconciliation, reimbursement reports/mailings, Medicaid provider network management referrals and system navigation assistance. Acquired Skills

I am a problem-solver and easily connect with customers! I exceed their expectations with guidance, knowledge, and real passion for technology. I am enamored by the way things operate, and I have the ability to figure out how technology works when things go wrong. I have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage my time. I can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. I effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. I am not only here to help fix technical issues, but also provide an incredible customer experience.

My computer experience includes MS Office (word, Excel, PowerPoint, and Outlook), also knowledge in MMIS & CRIS-E programs, and other health care databases. Extensive knowledge in HCPC/CPT coding with required modifiers, (EOB) Explanation of Benefits and all aspects of medical billing and collections. Effective customer retention, negotiations, investigations, skip tracing and account reconciliations.