Data Entry Customer Service
Resume:
AMELIA BASSETT
Ogden, UT ***** 801-***-**** ******.*.*******@*****.***
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
WPM 60+
Proficient in Microsoft Word and Excel
Customer Service
Administrative Operations
Data Entry
Digital Archiving
Quality Assurance
Data Entry
Scheduling
Bookkeeping
Remote Work
EXPERIENCE
2021 - Current
Nail Technician
Fleurish Nails by Amelia Ogden, UT
Preform services such as manicures, cuticle care and structured gel overlays.
Educated clients on proper nail care techniques.
Kept up-to-date on new trends in the industry for product offerings and design ideas.
Conducted consultations with clients to determine their needs and preferences.
Provided excellent customer service through friendly interactions with clients.
Attended continuing education courses related to nail care techniques.
Perform inventory management tasks such as restocking supplies when needed.
Followed health regulations regarding sanitation practices throughout the salon.
Performed administrative duties such as scheduling appointments and taking payments from customers.
Built repeat client base to increase profits and stabilize cash flow.
2015 - 2019
Alarm Dispatch Operator
Avantguard Ogden, UT
As an outbound operator, was responsible for handling medical, fire, and burglar alarms in a timely matter, while following strict and precise procedures.
As an inbound operator, answered multiple phone lines and assisted customer with any request; from placing system on test, updating information on account, or referring to correct department for technical support or dealer relations.
Required to have extended knowledge of software and able to perform well under pressure.
Conducted training sessions for new dispatchers on proper use of equipment.
Coordinated with other agencies to ensure efficient response times.
Developed strategies for managing high-volume calls during peak periods.
Managed priority calls according to established protocols and procedures.
Communicated instructions clearly and concisely in stressful situations.
2009 - 2015
Optician
Dr. Rich Humperys, O.D. Ogden, UT
Receptionist duties; performed patient pre-screening which included Auto Refractor, Visual Field, Topographer, and Retinal Camera
Assisted physician in exam room, which included filling out history form, checked visual acuity, set Phoropter to last exam refraction, and scribed for doctor.
Kept exam room stocked with contact lens solution, lens cleaner, medicated drops, and patient samples.
Ordered stock from suppliers based on customer orders.
Repaired broken frames using specialty tools and equipment.
Maintained accurate records of all transactions in computer system.
Demonstrated how to insert, remove, and care for contact lenses.
Calculated measurements for eyewear using optical measuring devices.
Provided information on lens types, frame styles and materials, lens coatings, and accessories.
2004 - 2009
Administrative Assistant
Dr. Louis E. Chesner, O.D. San Diego, CA
Created insurance spreadsheet to track revenue, prepared billing statements, and account collections.
Data entry and assisted in posting insurance and personal payments to patient ledger.
Maintained the general ledger system to ensure accurate recording of all transactions.
Assisted with accounts receivable activities such as invoicing, collections, and deposits.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Processed invoices for payment using accounting software applications.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
2004 - 2009
Optician
Dr. Louis E. Chesner, O.D. San Diego, CA
Performed pre-screening of patients which included Refraction, Visual Field and Retinal Camera.
Educated patients on insurance eligibility, choice of different lenses, frames, and coatings to suit each individuals need.
Collected co-pay and any insurance overage that occurred.
Prepared lens orders to submit to appropriate lab.
Reception duties, including answering phone lines, making appointments, greeted patients, responsible for next day chart preparation.
Calculated measurements for eyewear using optical measuring devices.
Adjusted eyewear for proper fit and comfort level.
Repaired broken frames using specialty tools and equipment.
Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
1999 - 2004
Receptionist
South Ogden Center for Family Medicine Ogden, UT
Checked in patients and made sure necessary paper work was completed which would have included PHI form, HIPPA form, Financial Responsibility form and Medical History.
Entered all PHI into Megawest database, collected co-pay, POS' and wrote detailed receipts.
Required to know opening and closing procedures, filing, and kept waiting room in order.
Performed data entry tasks into various computer systems accurately and promptly.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Require to memorize list of health insurance companies accepted at the clinic and which Physician was credentialed.
Scheduled appointments for clients, customers, and other visitors.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
EDUCATION AND TRAINING
06/1999
High School Diploma
Weber High School Ogden, UT
09/2021
Nail Technician: Nail Technician
Ogden-Weber Applied Technology College Ogden, UT
02/2021
Nail Technician License with the State of Utah
Ogden Weber Technical College
05/2010
Received Employee of the Quarter Award at Avantguard
09/2009
Burglar Alarm License with the State of Utah
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