Abrena Brown

Minneapolis, MN, *****

612-***-****

ad1ktb@r.postjobfree.com

Confident and articulate individual with a friendly personality who’s able to engage with customers. Poised in communication skills with a strong desire to succeed. Strong work ethic with a willingness to learn and grow.

Customer Service

Provided a welcoming atmosphere upon initial contact of greeting patients.

Conducted outbound appointment reminder calls to include ensuring patients are aware of required information for appointment.

Assisted patients with virtual appointment platforms to ensure online readiness for appointment.

Handled patient clinical scheduling, co-payment inquiries, insurance look-up, my-chart access, along with other patient point-of-contact services.

Administered medicine, conducted vital signs, and completed necessary documentation.

Provided in-home care to include daily personal care and meal prep based on patient care plan.

Leadership

a group of employees with daily job operations

Volunteers for Sports Booster

Held Safety Trainings for my co-workers

Technical

Experienced in MS Excel, Word, Outlook, and PowerPoint.

Proficient in online platform such as Zoom

Valid CPR and first aid certification

Completed EMR training which included scheduling, check ins, insurance payments and co-payments, can creating charts.

Payroll- Managed payroll, discussed deductions

Employment History:

Volt Management - Clinical Assistant 10/2019 - 06/2021

Check ins and making new charts for patients

Insurance co-pays, ROIs

Registration

Epic training

Made and took incoming and outbound calls

Marsden Building - Customer Service Representative 04/2014 - 02/2019

Assisted in helping clients/co-workers when needed

Alberta Strong Co. Home Aide 06/2011 - 05/2012

Helped with ADLS

Took temperatures, and blood pressures

Prepared meals for clients

Assisted client with receiving mails

Attended doctor’s visits if necessary

Education:

AIU University, Schaumburg Ill - Bachelor of Science Healthcare Management 2019-Present

Hired, Minneapolis MN – Medical Call Center Program 2021

Coursera - Clinical Terminology 2021

Ches Solutions, Chippewa Lake MI - CNA License (Michigan) 2008

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