Customer Service Information Technology
Resume:
El Paso, TX *****
**************@*****.***
SUMMARY
Resourceful and meticulous Recruiter with over 4 years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers, and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.
Motivated professional offering Bachelor of Art in Guidance Counseling adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets deadlines.
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology,
SKILLS
Background checks
Candidate pipeline development
Human resource management systems
Applicant sourcing
Project recruiting
Microsoft Office expertise
Employment verification
Executive recruiting strategies
Startup recruitment
Communication
transferable skills
Candidate pre-screening
Excellent work ethics
Critical thinking
Interpersonal Skills
Teamwork
Multi- tasking
Verbal Communication
Quality Assurance
Problem-solving skills
Call Center Operations
Inbound and Outbound Calling
Customer Support
WEBSITES, PORTFOLIOS, PROFILES
Instagram collectivesolutionjm
REFERENCES
Jodi-Ann Watt
Collective Solution Recruiting
Manager
Reverend Glendon Powell
Unity Hall Open Bible Church
Pastor Ochi dike Uzo
Redeemed Christian Church of God
Chantae' Anderson
EXPERIENCE
May 2023- Current
Customer Service- Mr Cooper/ Remote
Communication skills
Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Meet personal/customer service team sales targets and call handling quotas.
April 2022- April 2023
Customer Service – Alorica/ El Paso Texas
Communication skills
Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Provide accurate, valid, and complete information by using the right methods/tools.
October 2017 - March 2021
Recruiter- Collective Solution Hanover, Jamaica
Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
Brought in well-qualified, multifaced job candidates to fill open positions.
Negotiated candidate salaries and prepared employment contracts.
Reviewed referral candidates and contacted qualified individuals to request applications.
Contacted job applicants to inform of application status.
Training and mentoring newly hired recruiters in successful strategies for interviewing and qualifying candidates.
Planned and executed recruitment events to bring in area candidates.
Maintained current calendar of job fairs and employment opportunities in each state.
Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
Tracked personal and financial information of employees.
October 2016 - December 2016
Data Entry Clerk- Hanover Electoral office of Jamaica Hanover, Jamaica
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Reviewed and updated account information in company computer system.
Proofread and edited documents to correct errors.
Adhered to strict data confidentiality policies to prevent information leakage.
Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
Scanned and stored files and records electronically to reduce paper files and secure data.
Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Acquired background clearance to meet government-based position requirements.
Coordinated, scheduled and executed in-depth data entry projects.
February 2016 - August 2016
Administrative Assistant- Grand Palladium Resort & Spa Hanover, Jamaica
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
Compiled and produced presentations and reports as directed by leadership team.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Worked professionally to handle client, vendor and public guest requirements.
Assigning Job task to the relevant maintenance personnel and ensuring it's resolved
Ensuring rooms with maintenance reported issues were resolved before guest check-in.
EDUCATION AND TRAINING
Certificate -Dental Assistant Pending/2023
Associate in applied Science in Ophthalmology Technician- Current
November 2015
Bachelor of Arts Guidance Counselling
International University of The Caribbean, Montego Bay, Jamaica
Honor Roll [Senior Semester and 2015]
Completed Coursework [ Into to medication and Conflict Resolution, Substance Abuse, Violence prevention and Intervention, Loss Grief & bereavement, Introduction to Spanish and Leadership and Group Dynamics]
3.6 GPA
Student Organization, Feeding and clothing the less fortunate, painting the building and signs for public sectors.
July 2011
High School Diploma
Merlene Ottey High School, Jamaica,
Completed coursework in 5 Caribbean examination course(CSEC). English language, Human and Social Biology, Integrated Science, Information technology, Social Studies
LANGUAGES
Spanish:
Limited
English:
Native/ Bilingual
ACCOMPLISHMENTS
Consistently maintained high customer satisfaction ratings.
Promoted to Recruiter from a Customer Service Agent due to high performance and strong work ethics that I achieve
Plague for Team Member of the year
Top recruiter of the Month of January and September
Implemented an ADP recruitment module to streamline recruitment and onboarding processes.
CERTIFICATIONS
[Certificate of Recognition Collective Solutions], maintaining an average of 92.11% helpfulness in July and August 2018
[Certificate of Excellence of Top Recruiter for the month of January 2020, Collective Solution]
[Certificate for maintaining at average of 11.83% for concession in July and August 2018, Collective Solutions]
[Employee of the Month of September 2019 Collective Solutions]
Certificate of Recognition of contributing to Collective Solution for support and Loyalty 2019
[Certificate of Recognition Excellence as a Top Recruiter, Collective Solutions 2020]
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