Rahila Nandwani

Email: ad1krv@r.postjobfree.com

Phone: 469-***-****

Skills:

• Attention to detail

• Excellent Verbal and written Communication

• Problem solving and Creative thinking

• Multitasking with prioritization

• Policy analysis and management

• Lead and provide assistance to the team to

motivate

• Team player

• Co-ordination and organization

• Good At identifying risk management and legal

activities

• Calm and Composed

Professional Experience:

Senior Relationship Banker at Truist (Sept 2021 – current) – Dallas, Texas

Member Service Representative at Nizari Progressive Federal Credit Union (May 2019 – Sept 2021) – Dallas, Texas

Compliance Associate at Nizari Progressive Federal Credit Union Corporate office – Houston, Texas

Certified Anti money laundering Specialist CAMS course is in process from ACAMS Institution

Daily tasks:

• Execute wire transfer

• Support the teller team by helping with advanced customers and stepping in during busy periods to manage the customer flow.

• Accurately open new accounts by correctly compiling the customers information

• Help customers understand available services and maintenance of their accounts

• Investigate and resolve customers account errors

• Walk each customer through the procedure to apply for their desired service

• Keep work area organized and clutter free

• Use good judgement to help solve problems

• Volunteer for new assignments to ease staff member burden and work well with different people to address challenges

• Complete assigned task with little or no supervision

• Place outbound calls for the maintenance of the accounts

• Call the clients to follow up and ensure high quality customer service and productivity according to the companies policies and procedures

• Review and analyze transactional data for potential suspicious activity

• Review reports and other investigative leads

• Complete all investigation outputs which includes regulatory filing and reporting

• Help in quality control in maintaining all aspects of Bank Secrecy Act

• Perform all compliance duties and responsibilities to ensure all regulatory requirements

• Support in AML issues as well as broader functional knowledge of customer identification requirement, due diligence, enhanced due diligence, and OFAC requirements.

• Review and monitor daily, quarterly and yearly reports

• Ongoing training and assist in development to improve knowledge on daily basis

• Maintain records and reports to follow up with the clients to provide them better service

• Contribute to employee training programs for BSA/AML program and related regulations Team Leadership:

• As senior banker, I get chance to monitor and coach the team members when required.

• At the credit union I got the opportunity to train the new tellers while I was a senior teller

• Pre banking experience, I was the coordinator and team lead in the Montessori environment supervising various sections.

Accomplishments:

• Document and classify member issues to implement proper service and solutions

• Take ownership of member issues and obtain five star rating and referrals

• Gets 10 on 10 for Voice of Clients

• Communicate and follow up with prospective members via phone or email

• Handle escalated callers to reach positive outcome

• Refer tricky customer issues to designated department for resolution

• Educate customers for digital banking

• Made informed decisions under stressful circumstances

• Met and exceed daily service quality and performance calls

• Co-ordinate and respond to clients for maintenance of their accounts

• Implement policies and procedures for auditing reports for increasing accuracy Education:

• Masters in Arts – 2016 University of Karachi, Pakistan(Major in International Relations)

• Bachelor of Arts – 2003 - University of Karachi, Pakistan Certifications:

• BOSS

(Completed BOSS Program at Brookhaven College, Dallas, Texas)

• CUNA (Loan processing, Interviewing and Loan servicing) Computer Skills:

Microsoft Office, Outlook, SharePoint, Web Ex, Zoom, Skype, Workday and Teams Hobbies:

• Reading and Ongoing trainings for profession growth

• Related Certification Courses

Volunteer Services:

July 2019 to date Team Lead - Member - Ismaili Volunteers Corps, Dallas Jan 2018 to July 2018 Vice Lead - Registration Committee, Diamond Jubilee, Dallas Feb 2017 to July 2018 TKN, NW Community Services, Dallas Dec. 2012 to Oct 2015 Member - Ismaili Volunteers Corps, Karachi, Pakistan Jan 2016 to date Member - Ismaili Catering Committee, Dallas

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