Lauren Miller

*** ******** ***. ************* **.

ad1krs@r.postjobfree.com

480-***-**** Objective:

To obtain a position in a results-oriented company that seeks a determined and career conscious person, where acquired skills and education will be fully utilized toward continued growth and advancement.

Skills:

● 5 + years leadership

● 5+ Years Microsoft Office and Word.

● 5+ Excel and Powerpoint.

● 10+ Years Customer Service in call center and retail industries

Experience:

One Main Financial -Manager. Sr. Customer Care Rep. Collector II-Lead. Sales RepII Tempe, AZ

April/2015- Current

Inbound/outbound call center.

● Directed 12 employees on customer service and collections practices to improve overall performances.

● Held weekly team meetings and updates for overall team performance and goals.

● Train new hires on collection and Customer service systems.

●Take ownership of customers issues and follow problems through to resolution.

● Offer website troubleshooting for OneMain customers not able to access their accounts online.

● Assist customers with canceling additional insurance products added to their loan.

● Process payments/arrangements for OneMain customers.

● Managed established list of accounts on an automated collections system and or auto dialing system

● Assist potential customers with loan applications to help meet their financial needs

● Maintain monthly goal set

● Assist Underwriting team in completing loan request for customers looking to financial assistance

● Document verification of authenticity

Gate stone- Account Protection Specialist- Phoenix, AZ

December /2013- February 2015

● Assist American Express prepaid customers with establishing fraud concerns and establishing there accounts are full service.

● Assist customers with establishing proper documents are received to complete account approval

● Approve accounts.

● Credit customer accounts with funds once fraud has been confirmed and send proper correspondences to customers regarding their accounts pertaining to fraud.

IQor- Collector - Sr. Customer Care Rep. -Tempe, AZ August/2012 – November/ 2012

● Managed established list of accounts on an automated collections system and or auto dialing system.

● Established payment options to assist customers in bringing accounts back to a positive status.

● Set up customer work orders for repair.

● Met monthly collections goals of 50k.

Family Dollar - Assistant Manager- Bakersfield, CA/Phoenix, AZ

September/2012- July/2013

● Assist Manager with retail order of supplies.

● Maintain daily clean up of the store.

● Assist customers with purchases’ of products.

● Provide administrative and operational support of financial records.

Chase Auto Finance - Customer Service /Collector II - Phoenix, AZ

April/2009- September/2010

● Assisted Chase customers who are experiencing financial stress,

● Implementing good judgment and collection tactics.

● Met monthly goals 80k

● Assisted Chase customers with questions about products that can further assist with stopping further delinquency.

Axiant/Mannbracken collection law office - Customer Service/Collector - Tempe, AZ

June/2008 October /2008

● Assisting the law offices of Mannbracken with accounts that are/ were eligible for possible litigation

● Practiced sound judgment for the client to either establish repayment or reasonable settlements for the client

● Met and exceeded monthly goals

Bank of America- Collector II - Phoenix, AZ

December/2006 – March/2008

● Assisted Bank of America credit card customers who are experiencing financial stress,

● Implemented good judgment and collection tactics.

● Worked with an established list of accounts on an automated collections system and/or auto dialing system.

● Collected on numerous types of accounts - consumer, small business and commercial.

● Performed skip tracing.

Arizona Federal Credit Union- Credit Counselor II/Unit Lead - Phoenix, AZ February/2003- November/2006

● Provide administrative and operational support to the Risk Management Department for collections of loans and prevention of losses.

● Perform skip tracing on delinquent loans and maintain queue work standards.

● Research and resolve members' concerns with various vendors such as insurance companies, title companies as well as liens and lending.

Education:

South Mountain High School Phoenix, AZ. - Diploma.

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