TIKHIA WILLIAMS

Queens, United States *****

646-***-****

ad1krr@r.postjobfree.com

SUMMARY

Highly qualified Administrative leader well-versed in assisting patients while maintaining efficient medical operations. Bringing 11 years of industry experience combined with hardworking mentality and advanced understanding of EHR systems.

SKILLS

Microsoft Office

Motivational Leadership

Handling Customer Complaints

Customer Service

EXPERIENCE

NORTHWELL HEALTH ZUCKER HILLSIDE HOSPITAL

Glen Oaks, NY

Medical Office Supervisor 10/2019 to Current

Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume Outpatient drug addiction practice.

Provided exceptional patient experience through friendly and compassionate communications.

Managed office inventory and completed new purchases.

Coordinated communications between patients, physicians and hospital personnel.

Maintained current knowledge of health records system and trained all new employees on correct usage.

Communicated with patients regarding payments on outstanding accounts.

Supported 300 providers in outpatient medical office through coordinating all administrative operations.

Responsible for payroll and input data in Kronos

NORTHWELL LIJ HOSPITAL NEW HYDE PARK

New Hyde Park, NY

Access Service Representative Emergency Room 03/2013 to 10/2019

Applied HIPAA privacy and security regulations while handling patient information.

Verified demographics and insurance information to register patients in computer system.

Obtained necessary signatures for privacy laws and consent for treatment.

Assembled registration paperwork and placed identification bands on patient.

Processed patient responsibility estimate determined by insurance at pre-registration.

Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.

Helped protect providers and facility from legal liabilities by proactively assessing risks.

ALTEGRA HEALTH

Queens, NY

Medical Records Technician 03/2012 to 11/2013

Pulled patient records and transferred information to appropriate parties.

Set up patient charts and documented information in various company software.

Disseminated information to correct department, individual or outside location.

Observed confidentiality and safeguarded all patient-related information.

Organized patient charts, gathering medical histories, lab results and consents.

Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.

EDUCATION AND TRAINING

MEDICAL BILLING CERTIFICATE 02/2011

Sanford Brown Institute, Garden City, NY

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