Customer Service Fort Myers
Resume:
Teressa Moss
Fort Myers, FL *3916
Email: ********@*****.***
OBJECTIVE:
• To utilize my skills and ability to the utmost potential to become the best representative possible. EDUCATION:
• 04/2011 to 05/2012 Rasmussen College Fort Myers, FL Health Management
• 01/1996 to 04/1996 Certificate in Medical Coding
• 08/1982 to 01/1983 North Fort Myers High School N. Fort Myers, FL High School Diploma
EXPERIENCE:
Clinical Operations Specialist - Benecard
Bonita Springs, Florida
11/2017 to Present
Review clinical requests from pharmacies or members, outbound phone calls to gather information, accept incoming calls from prescribing physicians, enter overrides and generate notice of decision letters, excellent customer service skills for patients, clients and other medical personnel.
Insurance Collector - Source Medical
Fort Myers, Florida
11/2013 to 07/2017
Billed claims to auto and health insurance carriers for payment of medical claims. Followed-up calls to insurance companies regarding payments and denials of claims, filed appeals for additional payments on underpaid claims, excellent customer service skills for patients, clients and other medical personnel. Hospital Billing Representative - The M.A.R.C of the Professionals, Inc. Fort Myers, Florida
10/1998 to 11/2013
Billed claims to auto and health insurance carriers for payment, Follow-up calls to insurance companies regarding payments on claims, filing, excellent customer service skills for patients, clients and other medical personnel and negotiate with attorneys for settlement of auto claims.
Medical Biller - United Healthcare
Fort Myers, Florida
07/1994 to 10/1998
Billed claims to insurance for durable medical equipment, filed reports, made appointments for deliveries of medical e equipment and answered phones.
REFERENCES
Hall, Renee, Administrative Assistant/HR
Hawkins, Cicely, Billing and Coding Supervisor
Hewitt, Cheryl, X-ray Tech
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