Alicia Agobert

Data Analyst & Receptionist

Atlanta GA

Alicia Agobert

*** *********** ****

Smyrna, GA 30082

470-***-****

ad1kqz@r.postjobfree.com

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Skills

- Proficient in data analysis tools

(Excel, SQL, Python, Tableau)

- Strong analytical and multitasking skills

-Advanced proficiency in Microsoft Office Suite

-Exceptional written and verbal communication skills

-Attention to detail and accuracy in all tasks

- Strong customer service and interpersonal skills

- Ability to work independently and collaboratively in a team environment

Objective: Highly organized and detail- oriented professional seeking a challenging position as a Data Analyst, Administrative Assistant, or a Receptionist. Bringing strong analytical skills, exceptional administrative abilities, and a proven track record of providing excellent customer service. Dedicated to accuracy, efficiency, and contributing to the success of the organization. Summary: Results- driven and detail- oriented professional with a strong background in data analysis, administrative support, and customer service. Proficient in data management, report generation, and utilizing analytical tools to drive business insights. Exceptional organizational and multitasking abilities, coupled with excellent communication and interpersonal skills. Adept at handling administrative tasks and providing a positive and welcoming experience to clients and visitors.

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Experience: Data Analyst / Regions Financial Corporation May 2018 - PRESENT, Atlanta GA

● Conducted comprehensive data analysis using advanced Excel functions and statistical software to identify trends, patterns, and opportunities to process optimization.

● Developed and maintained data tracking systems,

ensuring accuracy and accessibility of data for reporting and decision- making purposes.

● Prepared detailed reports and visualizations, effectively communicating complex findings to stakeholders and supporting data- driven decision- making

● Collaborating with cross- functional teams to define project requirements and provide analytical support for business initiatives results in improved operational efficiency and cost savings.

Bank of America / Bank Teller

April 2012- November 2018

Professional Experience:

Bank Teller Bank of America [City, State] [Dates]

● Provided exceptional customer service to clients by addressing inquiries, resolving problems, and ensuring customer satisfaction.

● Processed customer transactions, including deposits, withdrawals, loan payments, and check cashing,

accurately and efficiently.

● Balanced cash drawers at the beginning and end of each shift, ensuring accuracy and accountability.

● Cross-sold bank products and services, such as credit cards, loans, and savings accounts, to meet customer needs and enhance profitability.

● Assisted customers with account inquiries, statement requests, and other banking-related issues.

● Collaborated with team members to achieve branch goals and meet service level agreements.

● Complied with bank policies and procedures, as well as regulatory requirements, to maintain a secure and

compliant banking environment.

● Participated in training programs and workshops to enhance product knowledge and service skills.

Georgia State University / Administrative Assistant Feb 2009- March 2012, Atlanta GA

● Managed complex calendars, scheduled appointments, and coordinated meetings and travel arrangements for executives, optimizing their productivity and efficiency.

● Created and maintained confidential files and documents, ensuring compliance with organizational policies and data protection regulations.

● Prepared and proofread correspondence, presentations, and reports, maintaining a high level of accuracy and attention to detail.

● Supported the procurement process by coordinating with vendors, tracking orders, and maintaining inventory, resulting in streamlined operations and cost savings. Tax Prep Co. / Receptionist

Jan 2007 - Jan 2009, College Park GA

● Greeted and welcomed visitors, providing exceptional customer service and ensuring a positive first impression of the company.

● Answered and directed phone calls, took messages, and provided accurate information to callers, demonstrating excellent communication skills

● Managed mail and packages, distributing them promptly and efficiently to the appropriate recipients.

● Assisted with administrative tasks, such as filling, data entry, and maintaining office supplies, contributing to a well- organized and efficient work environment.

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Education Georgia State University / Computer Science August 2003 - May 2007, Atlanta Ga

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