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Customer Service Freight Forwarding

Location:
Queens, NY, 11365
Posted:
November 29, 2023

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Resume:

Kelly Kim

**-** *** ** #** Flushing NY *****

CEL.212-***-****

Email : ad1kq3@r.postjobfree.com

EDUCATION

****-**** ********, **** *******

****-**** ******** ****** ** ECONOMIC, SANG MYUNG UNIVERSITY

CERTIFICATION

US Custom Brokerage Class Certification & Warehouse certificate occasionally

QUALIFICATION

Overseas & track the shipment from booking order to delivery by following by all milestones in the system and finalizing with POD

Analysis of situation and Act as advisor to team as required to meet schedules or resolve problems

Process freight cost to bill as approved and contracted with customer or vendor

Pull Excel report of upcoming shipment to work and update any change on Customer’s SOP

Make sure for team to Collect documents needed for US importation from various customers, forwarders and shippers in overseas (CI Value, HTS#, Type of trade and Incoterm, the rate approved, Point of Contact, Due date to complete the order with PO# validating prior processing the shipment )

Strong in mathematic skills and knowledge in freight cost & profit share

Coordinating with other department or station on related services

Release the shipment by following the compliance of government agent timely and dispatch on time specially for FDA regulation

Determine to dispatch with best routing or trucker to meet customer’s need with company’s best profit

Customer Service on all import Process related and customer’s request with the result

Managing skill in crisis situations promptly and professionally to address to correct party

Analyzes complex problems and develops alternative solutions.

Organize Outlook folder to set and reach goals that will ensure high levels of achievement

Create excel sheet for Account receivable and payable of related party

Collect documents needed for US importation from various customers, forwarders and shippers in time

Trace & Track with carriers and check terminal website for both of Ocean & Air shipment

Organize or Share with others SOP, contact list to resolve & other report in One Drive

Worked as remote agent since Covid 19 occurred

Energetic to work together with team member to complete the job successfully

Passion to solve the problem by questioning root cause

WORK EXPERIENCE

2018-2023 IMPORT COORDINATOR, KAM CEVA LOGISTICS

2010-2017 IMPORT ENTRY SPECIALIST, BDP INTERNATIONAL

2009-2010 IMPORT & EXPORT COODINATOR, K LOGISTICS

2006-2009 ENTRY CLERK, ASPEN CUSTOM



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