Customer Service Data Entry

TT Tamia Thomas

Columbus, GA ***** 706-***-****

ad1kq0@r.postjobfree.com

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS Retail Sales

Cash Handling

Customer Service

Time Management

Typing

Hospitality

Certifications and Licenses

Microsoft Office Specialist

Customer Inquiries

Data Entry Skills

Mobile Devices

Data Verification

Client Support

Customer Satisfaction

Document Organization

Detailed Instruction

Algebra II

Verifying Facts

Office Operations

Grammar Understanding

Patient Care

Interactive Learning

Documentation Skills

WORK HISTORY ADT IT 09/2022 to CURRENT

SP Data Remote

Provided primary customer support to internal and external customers. Answered product and service questions, suggesting other offerings to attract potential customers.

Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.

Responded to customer requests for products, services, and company information.

Offered advice and assistance to customers, paying attention to special needs or wants.

Demonstrated computer skills for data entry and answered broad variety of inquiries.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered questions regarding seller inventory, shipping, payments and buyer complaints.

Researched Type system for customer inquiries, product descriptions and specifications.

CUSTOMER SERVICE REPRESENTATIVE 08/2021 to 08/2022 Afni

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. EDUCATION High school diploma

Central high school, Phenix City, AL

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