Customer Service Criminal Justice
Resume:
*****.*******@*****.***
East Chicago, IN 46312
Skills
Application Assessment
Recordkeeping and Data Input
Program Understanding and Advisement
Telephone Etiquette
Advocacy and Counseling
Applicant Support and Service
Team Leadership
Organizational Skills
Microsoft Office
Good Work Ethic
Customer Service
Problem Resolution
Supervision & Leadership
Training & Development
Cash Handling/Credit Card payment
De-escalation Techniques
Time Management
Performance Improvement
Operations Management
Multitasking and Prioritization
Staff Training and Onboarding
Upbeat and Positive Personality
60 wpm Typing Speed
Education And Training
Bachelor of Science:
Criminal Justice
Calumet College of St. Joseph
Whiting, IN
Associate of Science:
Criminal Justice
Calumet College of St. Joseph
Whiting, IN
Certificate:
Law Enforcement
Calumet College of St. Joseph
Whiting, IN
Certificate:
Master Broker (Freight) ®
Load Training
Annie L. Dinkins
SUMMARY
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. A consummate student eager to learn new ideas and techniques that will enable me to promote myself professionally as well as personally.
Experience:
School City of East Chicago IN - Substitute Teacher
01/04/2023 -05/24/2023
To keep students on schedule and operating at consistent level.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Provided notes and reports on school day activities to primary teacher.
Requested as substitute teacher based on excellent referrals and trusted performance.
Engaged students in discussions to promote interest and drive learning.
Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Built and strengthened positive relationships with students, parents and teaching staff.
Conduent Inc. - Eligibility Specialist
01/2008 - 11/2022
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Reviewed applications to verify client information and resolve discrepancies.
Entered client information and files into databases for further review and tracking.
Explained reasons behind application denials and recommended further action.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Adhered to ethical principles and standards to protect clients' confidential information.
Maintained up-to-date case records with case activity status.
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Responded to client inquiries and concerns and escalated complex problems to department supervisors.
Collaborated and communicated with different departments in order to effectively respond to clients necessities Acted in accordance of state laws with escalation team
Sterk's Super Foods - Front Office Clerk
05/1987 - 01/2008
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Relayed customer feedback to cross-functional teams to improve products and services.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Informed customers about store policies, merchandise options and current promotions.
Learned roles of other departments to provide coverage and keep store operational.
Answered store phone calls to provide general information and direct callers to desired departments.
Collected payments and provided accurate change.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Promoted loyalty by signing customers up for rewards program and encouraged repeat patronage through exceptional service.
Reconciled cash and checks against computer records at end of shift.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Issued and redeemed money orders, cashier checks, and payroll for both customers and employees
Processed payments for utility services.
Provided a high level of customer service
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