Isabella Kraatz

**** **** ***** ******** **

****1

863-***-****

ad1kof@r.postjobfree.com

PROFILE

Building great costumer service skills and amazing life skills for youths and students while creating fun and rememberable events for all ages to enjoy. Studying Hospitality Management and Event Management and I also will minor in commutations at the University of Central Florida after I receive my AA. EXPERIENCE

Student, McKeel Academy of Technology; Lakeland, FL- 2017-2021 Studied Marketing, 4 years of Spanish, English Honors, Government Honors, Spanish 3&4 Honors, Genetics Honors, Graduated with a 3.2 and received a cord.

Supervise Kids, Boys and Girls club of Polk County; 305 NE 1st Ave #2431, Mulberry, FL 338**-****-****

Worked with K-4 grade students. Helped with homework, and made sure they followed rules.

Chick-fil-A; 4625 Florida Ave S, Lakeland,FL 338**-****-**** I Career shadowed three times and worked on different areas like janitorial work, costumer service work, and organization for supplies. Worked there part time as a leader- supervising the store as well as running it. I am running a team and taking charge in all areas while spreading the highest amount of care as possible. Spanish Honor Society, McKeel Academy of Technology, Lakeand Fl 2019-2021

Ran and planned 4 different festivals celebrating the Hispanic community and displayed my family’s Hispanic story while making sure that everything was in place and was running efficiently.

FBLA, McKeel Academy of Technology, Lakeland FL 2019-2021 Planned and ran 10 different events and community service events and made sure everyone and everything was in order and ran smoothly. Food and Beverage,Disney College Program, Kissimmee FL Aug. 2022- Dec. 2022

Worked at stands locations for food and beverage located in Magic Kingdom. My different types of jobs included making Dole Whip, severing our guests, taking orders in fast pace environments, running different types of treats for our stands, frying food, making meals, making special holiday themed freeze drinks, greeting guests as they walk in, walking long distance, and restocking different supplies. Food and Beverage,Mission BBQ, Lakeland FL, Jan. 2023- Present Work as a front of house teammate and heart of house teammate. My different types of jobs included cutting meats and making the perfect presentations of food to serve to guests, taking orders quick and efficient, running the dinning room and making those guest connections, washing dishes, leading a team of leaders, and train the new team members to know everything about who Mission BBQ is.

EDUCATION

McKeel Academy of Technology Lakeland, FL - High School Diploma, May 21’ Polk State College Lakeland Fl- Senior- 2021- Present SKILLS

Hard-working, responsible student with experience taking care of young children, costumer service and event planning.

Key skills include:

FBLA- Vice President 2019- 2020 (Won 1st at Districts three times) President 2020-2021 received a metal for outstanding leadership. Spanish Honor Society- Secretary 2019(Spanish Intermediate) President 2020-2021 Received Certificates in 9-12 grade for being in SHS and received pins and awards. Received Cords during Graduation in May 2021. Peer Support club- President, Talk and Mentored kids who have mental issues or anything they would like to talk about. Certified in mental health education looking to renew in January of 2024.

Yearbook- Experience with Cameras

Volunteered- Experience with children

Work (CFA)- Running a team, managing and planning for my shift, fast and speedy service, hard working, positive attitude, great communication, second mile service, has counted a safe before, answering phone calls with excellent customer service skills, as well as always wanting to learn more. Work (Disney)- Effective communication, fast and speedy service, hard working, second mile service, fast at counting change back, effectively cleans, works great with teams, great conversation talker with guests, as well as always wanting to learn more.

Work (Mission BBQ)- Effective communication, quick and efficient service, hard working, second mile wow service, finding those connections with the guests and honoring those who fight for us everyday and who did fight for us, always willing to grow and learn new things.

School-

AB Honor Roll in 9th, 10th, and 12th grade.

Have received Citizenship Award in 9th grade, Teacher’s Award and Outstanding Leadership Award in 11th grade. Outstanding Leadership in 12th grade. Extras:

Food safety certified- 10/27/23 good until 10/27/2026 REFERENCES

Terri Hickman

Marketing Teacher/ FBLA Sponsor

Years known: 5 years

Phone: 863-***-****

Mike Borders

Neighbor/ Boys and Girls club coach

Years known: 20

Phone: 863-***-****

Chase Webber

Boss/Chick-Fil-A

Years Known: 3 Years

Phone: 863-***-****

Gabriela Pineiro

Boss/ General Manager for Mission BBQ

Years Known: 1 Year

Phone: 407-***-****

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