MARKITA FEASTER

**** ****** ****** **** *********, SC 29180 ad1kob@r.postjobfree.com 803-***-****

OBJECTIVE

Experienced pharmacy technician with over twenty years of experience with a successful record of assisting in daily pharmacy activities and providing excellent customer service. Substantial knowledge of retail and specialty pharmacy operations. Looking for a role where I can exercise my skills to help contribute to the growth of the organization.

SKILLS & ABILITIES

Customer Service, Data Entry, Inventory Management, Third Party claim management, Prior Authorizations and Referral Case Management, Multi Phone line management, Counting machines, and Blood pressure management

EXPERIENCE

NATIONAL CERTIFIED PHARMACY TECHNICIAN

CVS SPECIALTY PHARMACY

5/2022-CURRENT

Responsible for conducting in-bound and out-bound calls for medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow up calls. Receives and responds to escalated inquiries from all communication venues. Perform review of prescription claims documentation to validate correct billing. Review medical documentation to submit prior authorizations, verify prescriptions and schedule patient medication shipments. Provides exceptional customer service by serving as a resource to all internal and external customers.

EXPERIENCE

NATIONAL CERTIFIED PHARMACY TECHNICIAN

HAWTHORNE PHARMACY

9/2018-5/2022

Responsible for taking in new prescriptions and setting the delivery schedule for each one. Assisted in contacting physicians to get clarification on problem prescriptions. Assisted in maintaining medication inventory and submitting purchasing report to management each week

EXPERIENCE

CUSTOMER SERVICE REP

NATIONWIDE INSURANCE

03/2013 TO 08/2018

Assist customers with moderate billing, credit and premium changes. Diagnosis issues and use findings to minimize transfers, issues and call backs using available resources. Assist customers in making policy changes, quotes, taking payments and providing requested documentation for car and house insurance.

EXPERIENCE

PHARMACY TECHNICIAN

CVS PHARMACY

05/2012 TO 03/2013

Fill patients’ prescriptions, provide exceptional customer service, Inventory management of medication and supplies, and triaging pharmacy phone calls.

EXPERIENCE

PHARMACY TECHNICIAN

WALMART PHARMACY

01/2002 TO 12/2012

Greet customers and answer any inquiries, resolve issues with insurance rejected claims, verify accuracy of patient information, select appropriate medication dosage to fulfill prescription, processing patient insurance and any other duties assigned by pharmacist.

EDUCATION

FAIRFIELD CENTRAL HIGH, WINNSBORO, SC

HIGH SCHOOL DIPLOMA

CERTIFICATION

National Certified Pharmacy Technician

REFERENCES

Upon Request