Customer Service Administrative Assistant
Resume:
Rosa I. Ruiz
La Crescenta, CA 91214
Email: *******.**.**@*****.***; Cell: 626-***-****
OBJECTIVE: A dependable, professional seeking a Guest Service Assistant/ Receptionist position where I can utilize my exceptional experience to contribute to the success of the company.
SUMMARY OF QUALIFICATIONS: Highly qualified with excellent communications skills. Dependable, hard-working, organized and energetic, able to multi task and work well under pressure. Type 50 wpm, speak fluently in Spanish.
EXPERIENCE:
05/19-08/2023 Guest Services Assistant KIRKLAND & ELLIS
Support Associate Services Department, Associate Director of Operations and Director of Dining. Provide customer service and hospitality to anyone using the Cafe and Conference Center. Coordinate conference room reservations via the firm's room scheduling database. Sanitize conference rooms before and after usage. Order, coordinate, and display catering orders and beverage/food set ups for meetings. Answer telephones and provide back-up assistance to Receptionist; assist with special projects as needed. Responsible for greeting and escorting clients, guests, vendors and visitors to the appropriate department, floor, office or conference room.
12/18-05/19 Temp Hospitality LOBE & LOBE LLP
Responsible for 10 kitchens and 16 conference rooms in firm consisting of 5 floors. Schedule meeting rooms, ensuring each conference room has the necessary supplies, including beverages, coffee, water, food order prior to meetings. Order, stock and organize kitchen and pantries on a daily basis.
10/17-Present Administrative Assistant AIRPORT COLLISION REPAIR
Answered and routed incoming telephone calls, set up inspections for all new claims and followed up with clients, provided status re billing, prepared invoices, filed documents, compiled and completed forms for clients; processed payments, pulled files and provided miscellaneous administrative support.
06/07–09/17 Receptionist LATHROP & GAGE, LLP
Welcomed clients, visitors and vendors, screened and directed incoming calls, set up conference rooms for meetings/conferences and depositions, maintained firm calendar, entered attorneys’ billing time, sorted and distributed mail, sent out overnight packages (Fed Ex), ordered and picked up meals for meetings. Scanned, copied and filed documents, organized and recovered files, set up meetings in Meeting Room Manager, maintained and ordered kitchen and office supplies, retained ongoing log of active/closed files which were sent to storage. Assisted Office Manager, Legal Secretaries and Office Services with various tasks and projects..
SKILLS:. WordPerfect, Word, Outlook, Excel, Elite WebView, Winvantage.
REFERENCES: Available Upon Request
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