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AKRAM NIZAR

Mobile : +971*********

Email : ad1knc@r.postjobfree.com

OBJECTIVE

A dynamic smart and interactive man with a sound professional background seeking for placement in any collaborative and challenging environment where integrity and cooperate governance are highly valued with objective to improve my career and support the organization to achieved its goal. To use my skills and potential to asset in organization in achieving its goals while seeking long term career with optimum growth. This objective would be supported by my qualification, in addition to management and multi- lingual command. PROFESSIONAL EXPERIENCE

Total Experience: India : 5 Years 11 Months

GCC : 4 Years 07 Months

CUSTOMER SERVICE REPRESENTATIVE

Currently working at Saudi German Hospital Dubai - March 2020- Till date. Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Communicating and coordinating with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

Handling Emergency Department and the patients according to the health conditions and triage category.

To review and verify patient coverage of insurance and computes the charges payable by the patient and to determine the financial status of patients and their eligibility for health services.

To register patients according to Hospital protocols and maintain medical records and report statistics when required and schedule appointments by explaining hospital policies and procedures to the patients. NMC Royal Hospital DIP - Dubai - May 2015 - Feb 2020. Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Handling Emergency Department and the patients according to the health conditions and triage category.

To review and verify patient coverage of insurance and computes the charges payable by the patient and to determine the financial status of patients and their eligibility for health services.

To register patients according to Hospital protocols and maintain medical records and report statistics when required and schedule appointments by explaining hospital policies and procedures to the patients. Page 2 of 2

FIRE WARDEN

Responsibilities:

To assist in implementing and improving effective emergency procedures in our workplace.

To help prevent emergencies by monitoring the adequacy of the fire risk control measures.

To raise awareness with other staff about the fire hazards that exists in our workplace.

To instruct workers in how to respond in an emergency.

To lead the fire drills and real evacuation procedures – they must be familiar with all escape routes and exits from their designated area.

To ensure all workers are accounted for during an evacuation.

To assist all people in the workplace should an emergency occur, including assisting people with special needs e.g. helping someone in a wheelchair to evacuate. TEAM COORDINATOR

Cognizant Global Service Private Ltd – Mangalore, India – June 2009 – April 2015 Responsibilities:

Collaborating with various levels of management to create seamless administration to clients.

Checking Opening and closing of Inventory on daily basis.

Verified latest and updated information based on various guidelines.

Acted as a deadline supervisor.

Prepared daily and monthly reports.

Cross checked various copyrights and providers.

Monitored and conducted regular checks as to avert further losses and to achieve targets.

Scheduled and solved client requirements and developed good rapport with clients.

Solved client problems, grievances, issues and resolved them. EDUCATION

BACHELOR’S OF COMMERCE (B.com) - St Aloysius College - India - 2009)

NEBOSH IGC (National Examination Board in Occupational Safety and Health)

Fire Warden Certified (Dubai Civil Defence) – 2018

Diploma in Information Technology (MS-Word, MS-Excel, MS-PowerPoint and TALLY)

Computer Literacy.

SKILLS

Highly trustworthy, dedicated and flexible.

Extremely productive in a high volume, high stress environment.

Great demonstration and interpersonal skills.

Watchful, alert with decision making capabilities.

Resourceful in the completion of projects, effective at multitasking.

Listening & Communication skills.

Product knowledge. Problem-solver.

Positive attitude & language.

The ability to respond quickly.

Time management.

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PERSONAL DETAILS

Nationality : Indian.

Languages : English, Hindi, Kannada & Malayalam.

Passport Number : J4620193.

Marital Status : Married.

Place : Mangalore, India.

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