Stephanie Harris

Austell, GA *****

770-***-****

ad1kn0@r.postjobfree.com

CUSTOMER SERVICE EXPERT

Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling; Expert in managing and identifying potential improvements for company products, using market research, and planning product requirements. SKILLS

Customer Care Expert

Leadership and

Organization

People Management Skills

Multitasking in Hectic

Environment

Showing Empathy

Software Troubleshooting

Data Entry

Great Attention to Detail

Excellent Communication

Active Listener / Energetic

Excellent Time

Management

Familiar with company

products

Work under pressure

Initiative and

self-motivation

Proven ability to manage

conflict and escalated

customer issues

Staffing Management

Cosmetologist

EMPLOYMENT HISTORY

AT Security Company April 2020-May2023

Security Guard

● Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points.

● Investigated security breaches, incidents, and other alarming behavior.

● Controlled traffic by directing drivers.

● Completed reports by recording observations, information, occurrences, and surveillance activities.

● Interviewed witnesses and obtained signatures as needed.

● Maintained the environment by monitoring and setting building and equipment controls.

● Maintained the organization’s stability and reputation by complying with legal requirements.

● Ensured operation of equipment by completing preventive maintenance requirements. Comcast Call Center- May 2019-May 2020

Technical Support Specialist

● Resolved tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

● Maintained system functionality by testing computer components.

● Consulted with users to determine appropriate hardware and software needs and assists in placing orders.

● Maximized computer systems capabilities by studying technical applications and making recommendations.

● Gathered data needed to identify and evaluate technical purchasing options.

● Confirmed program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.

● Evaluated vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.

● Trained users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Americold Logistics- Jan 2015-May 2019

Customer Service Representative

● Served drivers by providing product and service information and resolving product and service problems.

● Attracted potential customers by answering product and service questions and suggesting information about other products and services.

● Opened customer accounts by recording account information.

● Maintained customer records by updating account information.

● Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

● Maintained financial accounts by processing customer adjustments.

● Prepared product or service reports for drivers by collecting and analyzing customer information.

● Contributed to team effort by accomplishing related results as needed. Xavier Hair Xtreme– 2000- 2016

Hair Stylist/Makeup Artist

● Opened and maintained customer accounts by recording account information.

● Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

● Maintained financial accounts by processing customer adjustments.

● Recommended potential products or services to management by collecting customer information and analyzing customer needs.

● Prepared product or service reports by collecting and analyzing customer information.

● Contributed to team effort by accomplishing related results as needed. EDUCATION

Advanced High School Diploma (1992)

LICENSURES

Pro Way Hair School-Licensed Cosmetologist (1996)

Account Specialist

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